We were recently notified that our meter hadn't sent a reading for 298 days. Of course, I went straight to the meter to get a reading, but found I couldn't get one. No matter which buttons I press/hold, I'm stuck with these details on the display...
Would anyone know what this means and what I could try doing to get a reading?
@Woodman if nothing can shift the display then it a fair bet that you cannot ever get a reading and a new meter will be required.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
We were recently notified that our meter hadn't sent a reading for 298 days. Of course, I went straight to the meter to get a reading, but found I couldn't get one. No matter which buttons I press/hold, I'm stuck with these details on the display...
Would anyone know what this means and what I could try doing to get a reading?
Many thanks,
Ben
That is a cry for help from your meter telling you it's battery is almost flat. Replacement battery or meter required, I'm afraid. You will need to call customer services to organise this. You still have that display because the microprocessor system itself is backed up by a supercapacitor.
Last edited by retrotecchie; 03-12-22 at 17:05.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
If your IHD can pull consumption readings, then you can manually send those, but gut feeling is the meter itself has probably given up trying to measure. You'll still need a replacement meter.
I think you're absolutely right.
Have fired up our IHD to check readings. Electric is ok, however, nothing for gas. Was hoping the meter could somehow still be storing our past months usage... and avoid estimated billing. hey ho.
No, the metering itself operates from the main battery. The capacitor just holds the error on the screen for as long as it can. I suspect the meter started beeping a warning nine months ago...you just didn't hear it!
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
