Ok, as you have had nowt so far, and should have had at least one for October (a lot of November ones seem to be a bit tardy), in the first instance I would drop an email to hi@eonnext.com with the subject 'Missing PAYG vouchers' and your full details (including the flat number) and account number and just keep chipping away at them. Might also be worth checking they haven't credited the money to your gas account. Not likely, but might be worth a look just on the off-chance.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
@DeniseCunningham I've popped you a DM but just to let you know that I've had a quick look for you and can see that a complaint is open for you and has been updated today and escalated for you today at 11.38am so this is being looked at, I can also see that your November voucher has been allocated to you which means it is on its way to you so the good news is that your address details are correct and it has been allocated to the correct account, it's just a case of waiting for the vouchers to arrive.
If we can't locate your October voucher this will be re issued for you and can take up to two weeks, as it's been escalated this should already be in the process of being done for you. I imagine that they will also chase up your November payment as well and perhaps re issue the two at the same time 😊
Last edited by Anasa_EONNext; 30-11-22 at 21:33.
'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over here!📣
I have an old style prepayment meter for electricity & pay DD for gas - this was the set up when I moved in, so left it as is.
I do have an online account & noticed about a month ago that my address was missing my Flat number.....called them & was assured that the database has full address details. I asked her to add flat number onto online account, which she did.....still not received vouchers though😔
@DeniseCunningham Anasa here 👋 I'm sorry to hear that you've not had your voucher, your mentioned that a complaint has been raised have you been given a time scale or any info on what the next steps are? If you could pop me a DM I can see what stages your complaint is at, sounds like you've done everything you need to to get the ball rolling.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
​​​​​​​• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
