I've been requesting a refund as my account is significantly in credit since 27th October. They requested meter readings, which I provided, then.... nothing... zilch... nada...
I've lost count of the number of emails I've sent to both hi@... and unhappy@... but they just simply do not respond. The cynic in me states that this is a business decision to earn as much interest on accounts in credit as possible.
What the hell do I have to do to get some type of resolution (and my money back) from this lot?
Persevere. You could try phoning. Best time to get through to a human people person is 9am on the nose before the queues get too big.
If you still have no joy, keep records of any communication trail, and then if you feel your complaint is not being addressed appropriately, you could contact the CEO at ceo@eonnext.com.
If still no resolution after 8 weeks, you could take the complaint to the Ombudsman.
I would keep trying the phone first.
Last edited by retrotecchie; 22-11-22 at 18:35.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Good luck. If you do get through on the phone, the guys and girls are usually pretty good. With EPG, tariff changes, government announcements, knackered meters, missing vouchers and everything else they are dealing with, they are a bit snowed under right now. No excuse for poor service but they can only do so much at a time.
@Roynaylor68 How are you? I'm sorry to hear that you've had some trouble trying to sort out a refund. I'm just checking in to see if you've been able to get hold of a Energy Specialist to get this looked at for you? If you've not got hold of anyone yet you'll need to make sure you have up to date reads on your account, once the refund has been approved it will take about 10 working days to get back to you if you have a Direct Debit set up and up to 2 weeks if we need to send you out a cheque.
Let us know how you've got on 😊
Anasa 🔥💡
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