I can't seem to get my electricity meter to send readings but my gas meter has been working fine.
The IHD wasn't working (to be honest I'm not too bothered about it as long as the readings go to eon). It turns on but shows "waiting for data". I have tried selecting join on the electricty meter but it sits on "searching..." if I do the same on gas is connects almost immediately.
I concur that the meter is indeed dead. Nothing you can do I'm afraid. It will require an engineer visit and unless @PeterT_EONNext can progress anything any sooner, there is very little we can do on here other than flag the problem up for you.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
The WAN and HAN lights seem to both be flashing every 5 seconds. Which I think is normal operation (https://www.smartme.co.uk/smets-2.html). But I am not getting readings on the e.on site and IHD won't deplay any data.
If eon are not getting readings and neither is Bright receiving any data (the app connects to their servers, not to your meters) then the problem lies with communications from DCC. I'll shout @PeterT_EONNext to see if he can look into this for you?
I've sent over your account to our Smart Metering Team who will investigate this further, as it's unusual for the communications to stop from the electricity meter and not the gas meter (especially since all the lights are flashing as they should on your electricity meters communications hub)
I'm afraid I can't provide a time frame on a turnaround for this, as they will contact the DCC to find out why this is happening as we're not receiving the data from them.
I will check on your account every couple of weeks for an update and will let you know once I know more.
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I've noticed that the behaviour is different from what I initially described. The meter doesn't appear to be working at all. My usage is not increasing, the number has not increased throughout December. I spoke to someone on WhatsApp who said they would arrange an engineer to come out if I e-mailed her a video of the meter (because photos at different times isn't enough apparently). I did this but have not heard anything back. I have tried to speak to someone on WhatsApp again around 5 times over the course of a week but never get a response.
I am now on the phone but have been on hold for half an hour (and counting). Is an engineer visit something that can be arranged via this forum or is there anything we can do to kick the meter into life?
I don't have a lot of faith in e.on next accurately estimating my bills. So it would be great if there's anything you can do to help.
Edit 2: After finally getting an answer on the phone. I'm told that the video was added to the account and it is being looked at. However I wasn't able to arrange an engineer visit or get a time frame to get it fixed.
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