My account hasn't been billed since September and my Direct debit for October hasn't been taken.
The only activity on my account since September has been the Government energy scheme payments.
Does your account show regular readings, either smart meter reads or your manual meter readings? Usually a bill is only triggered on receipt of a reading. If no reading is supplied, an estimate should be generated, but sometimes this doesn't happen. I'd try a manual reading to see if it triggers anything, and if no joy, @JoeSoap has given you the contact details for CS.
I went four months with no DD taken, no bills, no estimates and no updates, despite sending readings so I understand your position.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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