[UKDJ]

Our SMART (LOL!) Gas and Electricity meters stopped sending automated meter readings to e.On at the end of May 2022. I have been sending manual readings, monthly ever since...!

During the latest online Chat with e.On (17 October) I was advised that a reading SHOULD be taken tomorrow (October 27) but my online account still says "... having trouble getting readings" (or something similar)!
I was also told a remote update had been sent to our IHD, which is still showing our OLD tariff that changed on July 1st - sure enough, it's still showing the old tariff!!!

I told e.On before they installed the SMART meters that they probably wouldn't work, as we live in a flat so there is some distance - and thick walls/floors - between the meters. Turns out it looks like I was right!!!

[Johnh1995]

@UKDJ
Technology is a wonderful thing !

[UKDJ]

Originally Posted by Johnh1995

@UKDJ
Technology is a wonderful thing !

Great... WHEN it works (which, in the case of e.On/SMART meters is... not very often!)

[retrotecchie]

According to a survey I read somewhere, 31% of the installed userbase of smart meters in the UK don't work. Meaning that 69% do work.

Reading many of the posts on here, I would not be at all surprised if those figures are actually the wrong way about...

[solomondogs]

@UKDJ They haven't been able to read mine for years, up until the morning I left E.on last week, they then took a smart reading, apparently, got the day and night values the wrong way round, made the bill up to those readings which made it 2800 more units than I've used. The next morning the readings were the correct way round and confirmed as correct by my new supplier, who, oddly, can read my meter without any trouble whatsoever.

My account was in credit by some way and included the first government energy payment, but with the incorrect readings that E.on took they made a bill up of over £800, less the price cap and then less my credit and they gave me a final bill for £256.00!

What I actually used in the last month was 22 units, they billed me for an extra 2800, and can you get hold of E.on? Not a chance, no replies to emails, WhatsApp, no one answers the pone and I even, god forbid, opened a twitter account but alas no joy there either. So yesterday I sent them a 14 day later before action, which of course they'll ignore so its off to court for me; I can't speak for anyone else but I can't afford to let and energy company 1. Make up false bills and 2. keep my money that was in credit. They're an absolute shower and shouldn't be allowed to get away with it.

I wonder how many other people they've done this too and those people have paid up..

[Johnh1995]

@solomondogs
I cannot really understand as to why you simply did not ring E.on Next at the recommended time as detailed on many posts and be patient to wait for somebody to answer. Calling a company an absolute shower does not really help.

[UKDJ]

@solomondogs

Sounds like a horror story. Better luck with your new supplier.

It looks like our connection issues may be fixed - until next time - as our online account now shows 'Smart meter readings'...

[solomondogs]

Originally Posted by Johnh1995

@solomondogs
I cannot really understand as to why you simply did not ring E.on Next at the recommended time as detailed on many posts and be patient to wait for somebody to answer. Calling a company an absolute shower does not really help.

Did you read my post? The longest I’ve been on the phone is two hours, no reply. But that notwithstanding for them to behave in such a manner is appalling and has all the traits of being ‘an absolute shower’.

you may well be in a position to be able to afford to lose a few hundred quid, huge numbers of people aren’t, including me. They’re a multinational company and I quite correctly expect them to respond quickly, I also expect them to be able to read a meter correctly in the first place, yet more evidence of ‘shower traits’.

You defend them all you like it’s not going to wash with me nor many others.

[solomondogs]

@UKDJ It is, my new supplier is much more on the ball, every single thing is easier to do including ringing them up!

I somehow doubt E.on are going to return my money any time soon..

[Johnh1995]

@solomondogs
I did not read all your post as I got rather bored whilst reading it. My question is however, what time of day did you ring?