[DavePrice]

Although I have given meter readings for several weeks- The app is not reflecting this in my credit- has anyone else had this?

[JoeSoap]

@DavePrice

Is it just your balance that you think is incorrect? Are your meter readings showing in your app and are there any statements there?

[Andy65]

Hi @DavePrice

I think I'm right in saying that your balance will only update when a bill is generated. If you've entered meter readings and not had a bill then I'd suggest contacting Customer Services because there may be a glitch on your account.

[Bennie_R97]

@DavePrice have you checked perhaps to access your account online through the website rather than the app ? I will give this to the IT team for the app. In the mean time if you could check your account through the website, we will be able to assess if it is an App or a System glitch.
Here's the link for you.

[DavePrice]

@Bennie_EONNextthe website says the same

[LAY]

I’ve had the same as well since 29th September no updates to the balance.

[Bennie_R97]

@DavePrice @LAY without being able to access your account, as this is a public forum, I wonder if the meters (not the in home display) are actually sending us readings or if there's a issue with the updates before billing. Are you receiving invoice up to date?

[Martintel]

@Bennie_EONNext my app over two months not showing gas usage and balance and your helpless company was trying to close my complaint as buissnes decision because your costumers service blaiming DCC and don't care gas meter lost communication. I am contacting with your costumers service again 13 October to not agree to close complaint and escalate it. Today after 10 days someone from costumer service starter chat on WhatsApp and after find out i am contacting to uphold complaint and asked again to provide detailed statement what is covered in my standing charges after i provide again my details conversation was stopped. "Very professional costumers service" nothing more to say😡😂