Hi
I was informed on my on line account that I would be credited £66 and my direct debit would be only charged for the remainder of my monthly direct debit amount which because I pay £80 a month would work out as £14.
However my eon account does show the £66 credit but they have also taken the full £80 direct debit.
The good thing is you’ve been credited with the £66 in your energy account. We have to hope that your DD will be amended.
It may be that your tariff rates increased on 1st October and where your DD would have been increased to take account of that it may have been left where it is due to the £66 government help being credited to your account.
I hate to say this but you will need to contact customer service to get a definitive answer.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
I totally agree with what @JoeSoap said, if you would like to be up to date or to ask questions related to this matter, feel free to check out the Service Update board where we keep the community in the loop around the government guidelines and schemes.
If you need any further help, feel free to reach out to the community, many of our members might be able to help through experience and give really good advice.
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