I'm not sure you will get this resolved on the forum, but you never know. In the meantime I would advise that you also try to contact customer service using one or more of the means listed here
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
@anewman Hi there Anasa here 👋 Where you able to get this sorted? we're a bit busier than usual but for things like this when you contact a Digi Energy Specialist on any of the social media platforms any emergencies will be priortised and be answered by the next available agent. 😊
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