So, I've come here, in the hope of some kind of help.
Our IHD stopped working 2 yrs ago. It was fine, then one day, had nothing, just a white outline, no bars of WiFi, or time display.
Nothing.
Left it a few days, as was working in and out of home. Phoned EON, got someone said switch on switch off, BLah BLah BLah. So did all the things, we were told.
Nothing.
So left it on for a few months, still nothing. Unplugged it, put it in a drawer for 6 months, then decided to get in touch again. Was told exactly the same, did it all again, stood by the meter, switched off then on, and the Same,
Nothing.
So, about a year and half ago, got in touch, was told it was being resolved, and just leave it on, left it, on and on, etc. (You all know the tune...). Still
Nothing.
Sent an email, got a reply, but not offer to set up a time to help.
Just been waiting on the phone for 45-50 minutes, then got a lady who says its still an issue and there are thousands of people in the same boat. And, it could be up till 2025 to get it sorted!!!
Right. I don't think so.
Is anyone able to offer a possible supplier who can offer a reliable smart meter service with a working IHD as the power suppliers are not getting cheaper, and as a pensioner I would really like to see what I'm spending.
I've had it with EON Next, and they are as useless at resolving this issue. I see people waiting for a year, some weeks, I've been over 2 yrs and its still not working.
Thank you.
KPNutz
Our IHD stopped working 2 yrs ago. It was fine, then one day, had nothing, just a white outline, no bars of WiFi, or time display.
Nothing.
Left it a few days, as was working in and out of home. Phoned EON, got someone said switch on switch off, BLah BLah BLah. So did all the things, we were told.
Nothing.
So left it on for a few months, still nothing. Unplugged it, put it in a drawer for 6 months, then decided to get in touch again. Was told exactly the same, did it all again, stood by the meter, switched off then on, and the Same,
Nothing.
So, about a year and half ago, got in touch, was told it was being resolved, and just leave it on, left it, on and on, etc. (You all know the tune...). Still
Nothing.
Sent an email, got a reply, but not offer to set up a time to help.
Just been waiting on the phone for 45-50 minutes, then got a lady who says its still an issue and there are thousands of people in the same boat. And, it could be up till 2025 to get it sorted!!!
Right. I don't think so.
Is anyone able to offer a possible supplier who can offer a reliable smart meter service with a working IHD as the power suppliers are not getting cheaper, and as a pensioner I would really like to see what I'm spending.
I've had it with EON Next, and they are as useless at resolving this issue. I see people waiting for a year, some weeks, I've been over 2 yrs and its still not working.
Thank you.
KPNutz
Not getting anywhere?
