EON cannot obtain meter readings from us and haven't been able to since June apparently. We've been telling EON since June that our smart meter device does not work! Now they're requesting meter readings from us but BOTH OUR METERS ARE BLANK with no figures so we cannot send any readings. We haven't been able to see our device for months so that's been no use to us and NOW there are no meter readings either!
I'm theunknowntech and I'm exactly the forum volunteer you're looking for. If you could show me photos of the meters, I'll see whether it's possible to kickstart them again, or if they need replacing.
Just another guy passing by... The unknown tech way...
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