Three months ago on 9 June your engineer replaced my gas and electricity meters. This was to solve a very long-standing issue in that the smart gas meter was unable to establish a data connection via the smart electricity meter. Although the electricity meter was reporting its own consumption data to you.
Since then the new gas meter has been reporting consumption data to you, but the new electricity meter has not.
I raised this with E.on by email on 11 August, other than an acknowledgement there has been no response.
When can I expect the new electricity meter to work correctly?
I think there’s quite a backlog with these issues as far as customer service is concerned but often the resident smart meter wizard volunteer @theunknowntech is able to help.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Just another guy passing by... The unknown tech way...
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I have had a quick look and theres a lot more to it than changing read schedules sadly 😭, we do require an appointment!
I am just going to send you a PM to get this booked in for you😊
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I have had a quick look and theres a lot more to it than changing read schedules sadly 😭, we do require an appointment!
I am just going to send you a PM to get this booked in for you😊
Hi, the engineer visited yesterday. Before leaving he confirmed with his base that both meters are now reporting data to e.on and that any further problems would be internal to e.on, i.e. data not being forwarded to the billing department.
My account still shows "We’re having trouble getting readings from your smart meter." Is there still a problem?
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