Your post, along with another on the same subject, has been flagged-up as having received no answers. You have tried hard to get the issue resolved through official channels with no success.
Hopefully @theunknowntech will be able to offer some advice. If you have made any progress in the meantime then please let us know on here.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
Please post photos of your meters. I'll need them in order to help with diagnostics.
Just another guy passing by... The unknown tech way...
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