Eon Next say my direct debit is correctly set - but still want a one off payment!
The email message reads (in part)
"We've just reviewed your account and your monthly payments are about right. But, your account balance is currently £104.36 behind where we'd expect it to be at this time of year.
The simplest way to get your balance back on track is with a one-off payment of £104.36 on a credit or debit card."
In effect they're saying, we don't like the fact that at this point in the annual cycle you currently owe us £104, and despite your DD being correctly set we'd like to get to the point where your account is in credit before the winter period comes.
In truth, my consumption is fairly stable across the year, and I'm on a fix tariff through to next summer, so there is no concern from my viewpoint. And I'll get the £400 government support from October to march 2023. So If Eon next think I'm falling for this trick they can think again.
Any c<span style="font-family: Calibri">@Beki_EONNext</span>
The email message reads (in part)
"We've just reviewed your account and your monthly payments are about right. But, your account balance is currently £104.36 behind where we'd expect it to be at this time of year.
The simplest way to get your balance back on track is with a one-off payment of £104.36 on a credit or debit card."
In effect they're saying, we don't like the fact that at this point in the annual cycle you currently owe us £104, and despite your DD being correctly set we'd like to get to the point where your account is in credit before the winter period comes.
In truth, my consumption is fairly stable across the year, and I'm on a fix tariff through to next summer, so there is no concern from my viewpoint. And I'll get the £400 government support from October to march 2023. So If Eon next think I'm falling for this trick they can think again.
Any c<span style="font-family: Calibri">@Beki_EONNext</span>
Last edited by meldrewreborn; 02-09-22 at 12:18. Reason: added invitation to Beki
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
