[cooldown5]

How do I speak to somone on the phone regarding my account?

[Anasa_EONNext]

@cooldown5 Hi Anasa here 👋 Big welcome to The Community! Did you know our Energy Specialists are available on Social Media 24/7, 365 days a year? You can get in touch with us easily over Facebook or Twitter and get on with your day until an Energy Specialist gets back to you! 😄

We're on WhatsApp now too! Fancy chatting to us without the need for social media? Now you Can! Just message us via WhatsApp on 08085 015 200 - have a fab day - stay cool 😎

[MicroErgs]

Hi cooldown5,

As you have asked about speaking to someone on the phone, here is Eon Next's phone number:

0808 501 5200
Mon-Thurs 9am-5pm, Fri 9am-4pm

All the best

M Ergs

[Andy65]

Hi @cooldown5,

0808 501 5200

Telephone lines (I say lines, it may just be one handset 🤣) are open 9am to 5pm Monday to Thursday and 9am to 4pm on a Friday. It took me about 5 minutes on the eon-next website clicking various links just to find out when the phone lines are open. The times aren't on bills either so clearly there is an initiative to dissuade customers from using the telephone, which may explain why customers find it so difficult to get through.

I'm guessing here but because customers aren't going to move suppliers any time soon because of the state of the energy market, I think eon-next are trying to force social media through as the only point of contact, knowing that customers haven't really got a choice.
It's very short sighted and will have the same negative effect that non uk call centres have on businesses.