New tariff not showing

Level 1

09-07-22

900 views

Hello, I changed tariff over a week ago and my SmartView2 hasn’t updated. I contacted EOnNext and suggested turning it off and putting it near the meters. This hasn’t worked please can you help so I can see my new tariff? Many thanks

2 Replies

Level 78

theunknowntech

10-07-22

Sure thing! @PeterT_EONNext can help with that one. :)

Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!

Community Team

PeterT_EONNext

15-07-22

Hi @LottieWillow25

Sorry for the late reply to you on here!

It looks like some updates were sent out on the 9th and 10th July, are you able to confirm if your prices are now showing correctly on your in home display?

Thanks - Pete 😊

Cool 😎 Calm 😌 Collected 🙌 - Here to help, or just for a chat if you like!

Do you agree with a comment? Give the member a 👍
Got the right answer to a query? Click 'Best Answer' ✅
Can't find any help using the Search function or by scrolling through our Community? 🤔 Ask a question by starting a new thread in a sub-forum here!
Find all the ways to get in touch with E.ON Next here