My smart meter has not worked since January 2021, I have made many attempts to get this rectified, still to no avail. Every time I contact Eon next I just get fobbed off, surely this amount of time for rectification is classed as excessive?
That Geo Duet II is actually your In-Home Display. Have you ever seen any meter readings submitted to your account automatically since January 2021 by any chance?
I'm already predicting your answer, but I like to check and make sure. It'll help me to figure out your options.
Thanks!
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
Gotcha, in that case I suspect your meter is completely dead. This has been known to happen to several SMETS1 meters that were installed by Npower. I'll ask one of the community moderators to run some tests and if the meter can't be recovered, they'll provide further instructions. @PeterT_EONNext is pretty good at doing that. :)
@theunknowntech . Thank you for your reply, in the interim I have managed to obtain an appointment for the meter to be changed .
Posted a very similar thread today, I'd love to know how you arranged to get your smart meter changed? Every time I have asked if I could either get existing connected or replaced (which has been several times over the last 18 months) I have been fobbed off 😣
It seems simple. If Eon can't get it to work properly then your don't have a SMART meter at all. So they should fit ones that do - and with a proper IHD.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Sometimes you can make progress if you mention that you've already had a chat with me here and I've recommended getting the meter replaced. :)
What I do know, is that if Pete verifies the meter is dead, he can drop a note on your account to explain the meter is dead and needs to be replaced. That's usually enough of a nudge for most agents to get on the case pretty quickly.
Posted a very similar thread today, I'd love to know how you arranged to get your smart meter changed? Every time I have asked if I could either get existing connected or replaced (which has been several times over the last 18 months) I have been fobbed off 😣
Hi, not only did I post in this forum but I used the WhatsApp option to make contact, took a little while for the team to respond but eventually they just booked me an appointment, good luck with your case.
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