[Jennyren]

I've always payed monthly direct debit with no smart meter, but have just moved into a property with a payment meter. I've managed to get online and add credit to my account so I have electric and gas my account says I'm on next flex smart PAYG tariff I've obviously got 2 meters In the property they are hidden in cupboards but should I have a smaller unit that tells me what I'm using. In my mind that would be the smart meter or are the big meters in the cupboard the smart meters. Thanks for any help hope someone can understand what I mean🙂

[theunknowntech]

Hi @Jennyren ,

Good thing you've found theunknowntech then. The Smart Meters are the big units in the cupboard, while the In-Home Display (or IHD for short) is the smaller display unit that goes with them. If you can show me some photos of the meters, I'll be happy to identify them for you and recommend options to get a new IHD. Chances are the previous householder ran off with yours.

You may also want to switch back to Pay Monthly when you can. It's far, far easier to deal with! :)

[Jennyren]

Thanks for your reply I'm in the process of leaving eon next going to EDF. Despite being a customer of eon for many years using pay monthly direct debits they decided I couldn't have credit meters couldn't really give me a reason for this.