Incorrect tarriff on IHD

Level 1

Dawn41

17-04-22

1027 views

Can someone help. Our tarriff changed on 15th of April. Smart meter IHD still showing old tarriff.

2 Replies

Level 78

theunknowntech

17-04-22

Heya @Dawn41 !

I can't fix this myself, but I'll get @PeterT_EONNext on the case for you. :)

Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!

Community Team

PeterT_EONNext

19-04-22

Hi @Dawn41 - I'm sorry to hear that your tariff didn't update on your in home display after your tariff changed on 15th April.

I can see an update has been sent out on 17th April, are you able to confirm if the tariff information has been updated on your IHD now? And if not, can you confirm whether or not you've reset the IHD since 17th April?

Thanks - Pete 😊

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