Hi~ I am very unhappy now as i received your letter said the collection agent will get in touch with me soon for the late payment. However, i just received the statement the first statemnt from your company in the end of march of outstnding GPB212.16 ( account no.). Pleasehelp me to solve the following question
1) why the address is wrong in the statement -, but my address is . I think that i am very lucky to receive the statement from the post office which they can recognized my name and send the letter to my home.
2) i cannot receive any letter or eamil from your company which will take over from the e.on energy. Because i my understanding e.on energy is my supplier and they also gove me a reference number for my moving in notice. I think that your company must receive the correct information from e.on energy. I don't why the address is wrong.
3) i don't receive the first 2 month statement from your company, would you please sens the breakdown of the GBP212.16 to me as i want to know that how much is the penalty? I think that the penalty is my responsibility. Do your company agree?
4) finally i also send the email to your company i move in in , but tour company reply that your company is not my supplier and e.on energy is my supplier. Therefore, i am very unhappy for the late penalty i am already paid today and made me have the bad credit record im your comapany.
Would you please help me to solve my problem as soon as possible.
1) why the address is wrong in the statement -, but my address is . I think that i am very lucky to receive the statement from the post office which they can recognized my name and send the letter to my home.
2) i cannot receive any letter or eamil from your company which will take over from the e.on energy. Because i my understanding e.on energy is my supplier and they also gove me a reference number for my moving in notice. I think that your company must receive the correct information from e.on energy. I don't why the address is wrong.
3) i don't receive the first 2 month statement from your company, would you please sens the breakdown of the GBP212.16 to me as i want to know that how much is the penalty? I think that the penalty is my responsibility. Do your company agree?
4) finally i also send the email to your company i move in in , but tour company reply that your company is not my supplier and e.on energy is my supplier. Therefore, i am very unhappy for the late penalty i am already paid today and made me have the bad credit record im your comapany.
Would you please help me to solve my problem as soon as possible.
Last edited by DebF_EONNext; 02-05-22 at 09:18. Reason: Sensitive personal data removed for GDPR
