We have been with Eon for years, both myself & father.
Our online accounts used the same email address but different passwords, this has never caused an issue.
However, we are now finding that since EON has changed to EON Next we cannot use the same email address to open online accounts ?
I have contacted customer care via telephone & email for advice but no one bothers getting back to me !
I'm theunknowntech, a forum volunteer and an IT wizard, but unfortunately not a staff member so I can't fix this myself. The easiest fix to this would probably have to be having each account on a unique email address, as not all suppliers and billing systems can handle multiple active accounts on the same one. I'll see if @DebF_EONNext is around, but you might otherwise want to try social media. I'm not a fan of that route myself, but apparently some people find that works.
Just another guy passing by... The unknown tech way...
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