[Fletch9970]

Hi, my smart meter hasn't submitted a gas meter reading since I moved from Eon energy to Eon Next, 27th November, now when I've checked the reading it's gone from being 2400 to over 29000! I'm a single person, out at work full time, there is no way I've used that much gas. Has anyone got any advice please? Many thanks

[theunknowntech]

Hey @Fletch9970,

I'm theunknowntech, one of the forum volunteers who patrols this forum. I have a feeling you're seeing estimated readings, which might explain the high readings you've got there. Let me ask @PeterT_EONNext to try and fix the read schedule as that might sort you out.

[Fletch9970]

@theunknowntech

Hi, thank you for your reply. I have spoken with Eon on the phone this morning. They have referred this to the Smart Meter team and said they will ask them to try to establish connection to the smart meter. I was automatically transferred from Eon Energy to Eon Next on 29th November, a smart meter reading hasn't been submitted since 27th November so I have a feeling its something to do with this. They have said it could take 2-4 weeks though for the smart meter team to sort. I asked if the meter reading was still extortionately high what would happen and they said they'd book an engineer to look at the faulty meter.

many thanks,

Claire

[Beki]

@Fletch9970 Heya, Beki here! Great to hear that you got sorted this morning.
I just wondered if you know how to read your smart meter from the actual meter itself? You can share some pictures here of your meter and we can read the meter for you, if you need some support with it.