[yazoo32]

Since moving over to e-on Next my monthly bills have all been estimated, I have a smart meter and was told it would take 6 weeks to resume readings its now 3 months later

[PeterT_EONNext]

Hi @yazoo32 - Welcome to the Community!

I'm sorry that your meter hasn't been sending us your readings. As @theunknowntech has rightfully pointed out above, I've taken a look and the reading schedule appears to have dropped off on your account (an issue we're aware of and are working on fixing so it doesn't need manual intervention). I've set this back up and we'll now take a reading on the 5th of each month going forward.

If you could pop us a manual meter reading in the mean time, then please do. We won't take a reading now until 5th March.

Thanks - Pete 😊

[UKDave51]

@yazoo32 monthly bills? i wish i had that luxury.

[theunknowntech]

Hi @yazoo32!

I'm in the mindset that your meters probably have migrated but just weren't told when to send readings in. @PeterT_EONNext is around at the moment so I'll ask him if he can verify the read schedule. If that doesn't work, I can help you with some quick diagnostics and take it from there.