[TomH]

Hello,

We have been extremely lax lately regarding meter readings and haven't even had our in-house display plugged in for who knows how many months. After the switch over to Eon from nPower I thought I should do some adulting and log in to see what's what.

That's when I noticed we've not been charged for gas these past couple of months and we're significantly in credit which seems odd for the winter months when we've definitely had the heating on. A lot.

Went out to do a manual reading. But the display on the meter is blank. And nothing turns it on, either. I've followed various instructions like holding down A for ten seconds to activate it, etc. Absolutely nothing works and the display seems to be completely dead. Doesn't matter what I do, the display never shows anything and just appears as it does in the pictures which you can hopefully see.

What do we do? Something tells me this doesn't mean we just get free gas forever.

Our meter is a Landis+Gyr G470, if that's of any help.

[theunknowntech]

Oohh nasty... That meter should not have failed so soon...

1990's kids tv jokes aside. The name's theunknowntech. Some say I'm a mysterious SkyNet AI in disquise, and that if I was to run a quiz night, literally no-one would ever get a single answer right. All we know is... I'm a forum volunteer!

I'm in agreement with you, this gas meter has almost certainly failed an an Emergency Meter Exchange is required. If you call 0808 501 5088 you should be able to arrange one. As for the gas bills... They'll probably have been estimated for the last few months.

If the replacement meter isn't a smart meter, you'll be able to arrange another upgrade once you're ready to get back to smart meters. Hopefully with a more reliable one!

[Rachel1]

Hi Tom, the exact same has happened to me. No readings done after the switchover from Eon and I went out to take a reading this morning and it is dead. Electric is fine but gas just dead. I have emailed them on the general email. Have you had any success in getting the issue sorted? thanks

[theunknowntech]

Ahh I see. Thanks for the info @Rachel1.

In that case, I strongly recommend phoning in for a faulty meter exchange as Email is too slow for this purpose. The battery on the meter is probably dead somehow.

[TomH]

Sorry for the very delayed response. I've just given that number a ring and they told me an engineer should be out in 3-4 hours to have a look. At least presumably that's the case, the call disconnected after I was put on hold but the woman had already said she was booking it in at least...

[theunknowntech]

No worries @TomH .

If you don't get that appointment, please stop by the forum again. A missed appointment would result in £30 compensation for starters...

[TomH]

Originally Posted by theunknowntech

No worries @TomH .

If you don't get that appointment, please stop by the forum again. A missed appointment would result in £30 compensation for starters...

Yeah the appointment never happened. I did think about ringing back to make sure but it was just such a long time on hold for the first call. Definitely said she'd book it though, after asking me if 3-4 hours would be okay and me confirming that it was. Then it was please hold and... Call dead.