[walawson]

Had a smart meter installed a couple of days ago - checked rates on accounts page as daily cost looked high - IHD displayed p/kh and daily rate are both higher than online rates (ie rates I was told I would be paying) - any ideas why they are not the same (lower rate online includes VAT)

[Beki]

@walawson That's awesome! 🙌 So happy we resolved your query!
It would be awesome if you could verify the answer, just in case someone comes searching for the same thing.
You can do this by clicking the 3 dots in the corner of the correct answer and click 'verify answer'. 😊

[theunknowntech]

Hiya! You've reached the evil genius theunknowntech in my underground lair! XD

It sounds to me as if you might just need to wait a bit longer for the commissioning process to complete. It can take up to six weeks to go through and in the meantime, the data you'll often see is demo data that gets replaced later. I can try to get @Beki to force a SMETS Command through though, which might correct the rates early. Can't promise it'll work at this early stage but worth a try. :)

[Beki]

@walawson
Hey, Beki here 👋 Thanks so much for joining us on the Community.
I'll send that over today to your IHD, please keep it on overnight so the update can be received.
Let me know if anything changes tomorrow 😊

[walawson]

@Beki Thank you

[walawson]

@theunknowntech Thank you

[walawson]

Rates update through already - many thanks

[Edge]

@Beki_EONNext
hi Beki can you do the same to my ihd i was taken on in oct 2021 and still show igloo as my supplier.

[theunknowntech]

Hiya! @HannahD_EONNext was actually online just now. I'll see if I can get her attention for you. :)

Update Supplier Name and Update Tariff Configuration should do the trick.

[PeterT_EONNext]

Don't worry @Edge got you over here

Pete 😄