[DWMcc]

Hi all

I was moved from Symbio the back end of Oct 21, two weeks after they installed a new smart meter.

My Eon Next account was credited with the balance from Symbio a couple of days after Symbio sent me my last bill at the end of November 21 and I've been sending regular meter readings via the Eon Next users portal.

I phoned the customer help line a couple of weeks ago as I'd not yet had a bill and the smart meter was now displaying awaiting initialisation (in the settings it's still shown as Symbio being my provider). The young lady kindly used the last meter reading I'd submitted and took a payment but I've yet to receive any form of bill.

Two questions, has anyone any idea when I'll receive my initial bill and how long does it take to switch the smart meter over to a new provider.

Many thanks.

[Beki]

@DWMcc Hey there, Beki here 👋 Thanks for posting on our wonderful Community.
I have had a look into your account and I have to escalate it to the Smart team.
There is a delay at the moment with responses. 😊 Once they respond I will reach out to you!

[theunknowntech]

Heya, I'm theunknowntech. I'm not actually an E.On employee, because I'm a world dominating evil genius in disguise as a forum volunteer. :D

It sounds like something has gotten into a bad state with your account. I can't access it myself, so I'll have to call on the assistance of my minions for that. Hang in there for a bit!

As for your Smart Meter, the fact it's stuck in that state is not a good sign and suggests it failed to commission properly. You may need to get customer service to send out an engineer to retry commissioning as you can't do that yourself and it has to be done locally. Could you post some photos please?

[DWMcc]

Hi

Many thanks for getting back to me.

The smart meter was installed two weeks before Symbio Energy stopped trading. On commissioning it worked fine until a couple of days after Symbio stopped trading. I only have electricity, no gas. The meter now shows two windows (elec/gas) and the connectivity is shown as an error. It also seems to think that Symbio is still my provider and the energy costs are incorrect.

Cannot Eon connect direct to the meter now I have my account with them and reset it remotely?

Photos attached.

Regards

Dave

[theunknowntech]

Ahh ok. So that makes me think your meters have commissioned after all to at least some degree - otherwise you wouldn't get any usage data on your IHD. I can't tell you how far your meters got through the process before Symbio was cut off, but the process should - in theory - continue to run anyway. DCC only hands over control to the supplier once the initial testing and firmware updates are complete. If this means having to pass control to someone other than the original installing supplier, that can be arranged as well. You won't need to request that as it'd be automated.

It also takes time for your meters to be properly migrated over, especially during a Supplier of Last Resort transfer. With that being said though... Perhaps I can ask @Beki for an assist here. I can't issue SMETS Commands myself (downside of being a volunteer!), but Beki might be able to force Update Supplier Name and Update Tariff Configuration down to correct those entries. It won't be perfect, but it might be good enough to at least get you somewhere. She can also check whether a read schedule has been set up and fix that as well. Even if Monthly is the default, but you can request to have it changed between Monthly, Daily or Half-Hourly whenever you like.

I have to be a little careful though. Beki has had to issue a crazy amount of those commands recently and I don't want to overload her!

[DWMcc]

Many, many thanks. Much appreciated.

If you or Beki need any account details, just shout.

Regards

Dave

[DWMcc]

Beki

Just received an email prompt to say that you have replied to this thread, but I cannot see it?

Dave

[DWMcc]

Beki

Many thanks, answer seen and verified.

Ta.

Dave

[Beki]

Hey @Dave, thanks so much.
Sorry for the delay in moderating your post, and then responding before I had moderated! 😅

....


Twice! 😂

[DWMcc]

@Beki_EONNext

Beki, Any update at all?

Still waiting for my first bill (from Oct last year) and nothing seen on the IHD at all.

Regards

Dave