[avburt1]

Hi, as confirmed by EON next by email to me, they knew full well that customers migrated from EON to EON next there was a very good chance that the smart meter will not work anymore and you would have to send them monthly readings. I find it surprising they did not notify people of this BEFORE the transfer and I think they should be recompensing customers for effort we are putting in on their behalf. Beki's comment is not particularly clear above (sorry Beki), here is the better explanation I received...

For a large portion of 2021 (and part of 2020), customers have reported that their Smart Meters have not been transmitting readings as designed and the In-Home Display device (the device that shows you the amount of energy you've used), has not been working. This is due to the fact that all suppliers (British Gas, Octopus etc) are waiting for a software update from the Data Communication Company. We've attempted changing Smart Meters over for new ones, but ultimately, this update that all suppliers are waiting on is the reason they are not working as designed.

This is a Government update that was meant to be rolled out in December of 2020 but all suppliers have been advised that this update is currently postponed. We do apologise for this inconvenience.

We understand that your Smart Meter is designed to transmit us your readings and the fact this is currently not a working function must be frustrating. As this is a supplier wide issue we are unable to provide a date at this time for when a fix will be in place. I can advise that as soon as we do have an update, we will be in touch to advise if further steps are needed to be taken.

[KevChapman]

@Beki_EONNext Im having the same issue Electric sending Smart readings but Gas is not, I Have SMETS 2 meters fitted in July by Eon, Moved to Eon Next in August nothing was being picked up Electric was sorted to send smart readings in December but Gas not Eon Next customer service keeps saying they are doing something, nothing has happened, can this be looked into Thanks

[Beki]

@avburt1 Thank you so much and the answer above is so much clearer. Sometimes I forget that energy talk is not in everyone's day-to-day so I sincerely apologise for that.

Here is my own E.ON Next explanation too - same message but typed a little differently; The first generation meters, also known as SMETS1 devices, were found to have a fault where many stopped working after customers switched suppliers. This is not just a problem for EON Next - it is an industry wide issue and your meter will not become 'smart' again until they have fixed the fault. Like the rest of the industry, we are trying to enrol SMETS1 meters into the Data Communications Company to enable customers to switch between suppliers and maintain smart functionality without customers needing a meter exchange, the timescale for which is out of our control and unknown at present.

@KevChapman I have sent a message to your meter to collect a reading in line with your electric one on the 28th of each month. So this month it should be fixed. I popped a reminder on your account to check mid month. 😊

[Lucusade]

Hi,

Apologies to jump on this thread, but it seems the OP was having the same issues as I am. No smart meter readings being sent to EON Next since November.

Can anyone help?

Thanks in advance
Luke

[sgray]

Hi my gas meter isn't reading automatically(129 days) since I got the smart meter installed

[theunknowntech]

Howdy @sgray and @Lucusade!

I can try to help you both figure this out, but I could do with more info. Please could you both post photos of your meters, ideally as many as possible? I'll see what I can figure out from there.

Thanks!

[hiswitzend]

thank you yes this months bill had the reading for the gas

[Beki]

Hey everyone (and future members who may come across this post) - it's Beki here and we have had such a large influx of this data missing from your meters and whilst I absolutely adore helping you all, the demand is just getting too much for me solely and I would be very upset if I missed anyone off my super long list.

The best place to get 24/7 support with queries similar to this is by heading to Facebook/Twitter and popping the Digital Energy Specialists a message. You can copy and paste this into the chat so they know what the problem is:

"I've been over on your Community and the awesome Beki and @theunknowntech has recommended to other members that their billing calendar and reading schedule needs setting up and I wondered if this is the same reason my meters are not sending readings. I wondered if I could also have an update sent to my IHD too as this seems to have helped also."

Please reach out if you do need any further support.