Hey there, thank you for taking the time to post on the Community. I understand how worrying SCAM emails can be but I am pleased to let you know that this is the wonderful Tay from my Digital Energy Specialist team - so please do not worry. 😊
@Beki thank you so much she was lovely! But when I was on the site it said you were greeted personally so when I realised I'd sent my name etc I panicked.
I can also confirm that Intercom is a legitimate help desk platform which is well known and pretty highly trusted.
It looks like you're using Gmail too, which has excellent spam filtering and phishing detection (way better than Microsoft does!). If Gmail has any reason to suspect an email is potentially dodgy, you can be sure it'll chuck red flags and warnings all over the place. But if you're ever unsure whether an email is genuine or not, my advice is not to respond and contact the real sender via alternative means to verify - such as by phone to the officially published phone number for the business.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
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