I love by myself in a 2 bed flat. It turns out my meter has been broken since I moved in November 2019. Luckily I took a picture of the meter the day after I moved.
My estimated bill rose to over £400, ridiculous!
I raised a complaint in October after my meter was changed. I have been chasing for a number of weeks now, each time told that it will be sorted by next week.
Today I called again and was relayed a message that i should be called at 4. At 4pm the lines close as I found, so clearly I'm being messed around.
I'm have been spoken to by a Michael who seems good at what he does.......he I formed me that I should be receiving a substantial rebate and he was going to let me know how much this week, hence the chasing.
I cannot believe such an over estimation for a 2 bed single occupancy flat! They have even sent engineers to look at the old meter, it was me who noticed that it broken! I'm not.an engineer and I thought it would have been noted be EON.
I also cannot believe how long its taking to get my rebate.
I lost my job and need the rebate to pay for Xmas for.my kids etc.
I am so frustrated with the lack of customer service and common sense too, £400 per month for my 10 year old flat is wey too much and they are not being honest about the rebate either
My estimated bill rose to over £400, ridiculous!
I raised a complaint in October after my meter was changed. I have been chasing for a number of weeks now, each time told that it will be sorted by next week.
Today I called again and was relayed a message that i should be called at 4. At 4pm the lines close as I found, so clearly I'm being messed around.
I'm have been spoken to by a Michael who seems good at what he does.......he I formed me that I should be receiving a substantial rebate and he was going to let me know how much this week, hence the chasing.
I cannot believe such an over estimation for a 2 bed single occupancy flat! They have even sent engineers to look at the old meter, it was me who noticed that it broken! I'm not.an engineer and I thought it would have been noted be EON.
I also cannot believe how long its taking to get my rebate.
I lost my job and need the rebate to pay for Xmas for.my kids etc.
I am so frustrated with the lack of customer service and common sense too, £400 per month for my 10 year old flat is wey too much and they are not being honest about the rebate either
