[Davterry]

Hi can anyone help, I am trying to register my Q6 in the next connect app stuck at the complete your registration section , keep getting the we are unable to register your Ev pop up. I have tried and started over multiple times.

any idea’s?

[geoffers]

@Davterry - not on this tariff but interested.

One of the requirements I've seen is that "location services" need to be enabled on the car.

This is a big longshot and could be totally irrelevant, but one generic issue that can happen with apps trying to connect to devices using Bluetooth LowEnergy is connection fails if location services are not on.

I doubt that this is the connection method being used (presumably it's over 4G using the car's in built SIM), however the resultant connection failure could be for a similar reason.

I'm sure somebody else solved their connection problem when they found the required option in the "settings" screen in their car.
Found it>>>>

[WizzyWigg]

Hi @Davterry I'm wondering if this is the same problem. Have a look at this thread:
https://community.eonnext.com/thread...ll=1#post60464

[Davterry]

@WizzyWigg thanks but not at stage four yet , still at stage two. I saw this earlier that will help later thank you

[Davterry]

[Davterry]

[Indyk_EONNext]

Evening @Davterry 👋

How are you?

Welcome to our Eon Next Community 😊

May I ask if the Next Connect App is now working for you?

[MD999]

@Davterry did you ever find a solution?

I have the same problem trying to register my 2023 Audi Q4 e-tron 40. I get a whirly wheel at step 2 and don’t even get as far as the ‘this is embarrassing’ message.

Update:

These are the things the E.ON Next team suggested to get this working:

Linked my Next Drive Smart and SEG Accounts to separate email addresses - apparently, the Connection App was trying to register my EV to my SEG Account.

Double checked that my wall charger (myenergi Zappi) was set to ‘Fast’, share location was enabled in EV (Audi Q4) and plugged in.

Uninstalled and reinstalled the Next Connect App.

Nothing worked.

However, eventually made it past step 2 by disabling the VPN client on my router.

Now stuck at step 3, so one step forward, but still not able to register my EV and test charge.

Further Update:

Had another go at registering my Audi shortly after posting my last update. Started completely from scratch (again!) and it worked! Not sure what was different this time or whether anything has changed in the background.

Have set a schedule ready for a test charge tonight.