I've just received another email saying my tariff ends on 1st June and I will revert to Next Flex if I don't select a new one. I had a similar email around a month ago.
My only account with EON is an export (SEG) one.
Do I need to renew my export tariff or is this another email that has been system generated automatically?
So far as I know there is only one SEG tariff available to me so I am leaning towards ignoring the email - but why do they keep being sent?
Hello @Sparkycus 👋 If you have received this for your SEG account, you can disregard this. When your SEG annual read and renewal is due - the team will contact you directly 😁
🌳Together we can work to achieve a more sustainable Future 🌳
They did contact me directly - around 10 minutes after I posted the question. Spooky!
I thought I could ignore it but I received one the same around a month ago, so thought this one must be the one that mattered - not another one to ignore...
Really, the system should be able to recognise the difference between standard usage and export accounts.
Many thanks for your reply though - reassuring to know I'm not going mad! :-)
By the way - your reply was sent to my wife's email address and not to mine that I used to register on this community - good thing we don't have any secrets!!
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