[Beasel]

I would like to thank everyone who has contributed to this thread with insights, suggestions, advice. Your support is truly greatly appreciated. It seems to have elicited so much discussion outside the boundaries of my initial question, and I must confess that much of it is beyond my ability to understand. I'm not able to reply or acknowledge all the posts, but please do accept my thanks for your help and support. Things still ongoing with Eon, who now have at least agreed to send an engineer out. I'm still appalled at how customers are being hoodwinked, but hope at least that this will address my particular issue. Still, no definitive date for an engineer yet.....

[meldrewreborn]

@Beasel
Thank you for this update.
if your meter has been essentially dumb for months, the bright app and downloaded data will be of virtually no use. When the engineer does visit you need to impress on them that the switching to the 5th terminal needs to align with you E7 times fully.

Has your meter ever worked correctly in smart mode since installation?

[meldrewreborn]

Originally Posted by rwh202

OK, ignoring the junction box bottom left with one live wire input (future expansion for garage or car charger?), everything is a standard 5 terminal setup (sometimes called ecomomy7)

The meter is (or should be) providing the switching - this is up to E.ON to configure.

There are two sets of timings to consider and they both need to be set the same! One is the tariff timing - the time that the meter switches over from recording against day and night usage.

The other is the switching time for the 5th terminal - the auxiliary load - in this case, your heating / hot water circuit.

Try again to get through to someone competent at E.On or hopefully one of the E.On folk on here will be able to help take it up for you.

In view of the revelation that the smart meter is not communicating (I.e. dumb) the only way to rectify this issue is by there being an engineer visit and the action highlighted in the above quote being taken. Hopefully that will correct things going forward.

But the incorrect billing - 2 years and counting - will need to be recomputed by assessment. The total consumption will be correct but the classification between peak and off peak consumption will need to be adjusted , and that will be a complex assessment, particularly if the tariff is variable so that consumption needs to be allocated to quarter years due to price changes.

in due course a complaint will need to be raised about the overbilling.

[geoffers]

Originally Posted by Beasel

.... It seems the Smart meter had stopped sending readings 6 months before, usage had since been estimated until there was a "Data Collector" reading. ....

@Beasel - in your earlier post you said that Bright was picking up data from the meter which would indicate that it is currently working in smart mode

https://community.eonnext.com/thread...ll=1#post60577

So are you saying that for 6 months that it was not communicating with EOn - but now has started communicating (does the "Data Collector" reading mean an EOn smart reading or a physical eyeball meter read?)

[doverboy]

Originally Posted by meldrewreborn

In view of the revelation that the smart meter is not communicating (I.e. dumb) the only way to rectify this issue is by there being an engineer visit and the action highlighted in the above quote being taken. Hopefully that will correct things going forward.

But the incorrect billing - 2 years and counting - will need to be recomputed by assessment. The total consumption will be correct but the classification between peak and off peak consumption will need to be adjusted , and that will be a complex assessment, particularly if the tariff is variable so that consumption needs to be allocated to quarter years due to price changes.

in due course a complaint will need to be raised about the overbilling.

@meldrewreborn @geoffers ... even if the communications were down is it not possible 1/2 hour data can be retrieved from the meter (the data I obtained from GlowMarkt yesterday goes back to 01 January 2023), in which case billing could be reconciled with historical tariff rates.

[geoffers]

Originally Posted by doverboy

@meldrewreborn @geoffers ... even if the communications were down is it not possible 1/2 hour data can be retrieved from the meter (the data I obtained from GlowMarkt yesterday goes back to 01 January 2023), in which case billing could be reconciled with historical tariff rates.

Yep 👍 I think you're 💯% correct with this - my Bright download data goes back to June 2022, which is 13 months prior to when I registered with Bright in July 2023

I reckon when you register with Bright they take all the current meter data and store that in a database on the Glowmarkt server

Every time your data is refreshed by Bright/Glowmarkt, your most recent meter data must then get saved to their database and the whole dataset is sent to you when you request a data download

A year's worth of my meter data actually relates to usage whilst I was still with BG, before I joined EOn

[doverboy]

Originally Posted by geoffers

Yep 👍 I think you're 💯% correct with this - my Bright download data goes back to June 2022, which is 13 months prior to when I registered with Bright in July 2023

I reckon when you register with Bright they take all the current meter data and store that in a database on the Glowmarkt server

Every time your data is refreshed, your most recent meter data must then get saved to their database, and the whole dataset is sent to you when you request a data download

A year's worth of that meter data actually relates to usage whilst I was still with BG

Ah that makes sense 😉

[meldrewreborn]

Originally Posted by doverboy

@meldrewreborn @geoffers ... even if the communications were down is it not possible 1/2 hour data can be retrieved from the meter (the data I obtained from GlowMarkt yesterday goes back to 01 January 2023), in which case billing could be reconciled with historical tariff rates.

You are correct. But the issue is how to extract the data from the meter when its not able to communicate via the DCC. If after the engineers visit the same meter is in place and communication is enabled then 13 months worth of data should be available (together with any still on the glowmarket database - best to grab this now i think). If communication is not restored, can the engineer extract the data and make it available to both supplier and customer? And if the meter is replaced can the data be extracted, and would any attempt be made to do so?



Perhaps @Connor_EONNext (on duty till 1PM?) can advise.

[geoffers]

Originally Posted by meldrewreborn

You are correct. But the issue is how to extract the data from the meter when its not able to communicate via the DCC....

@meldrewreborn : according to @Beasel he's registered the meter with Bright and can see data from the meter, which means they're connecting via the DCC. So hopefully he'll be able to pull the historic CSV download data 🤞

So it looks like for some reason the meter was not being read by EOn 6 months ago (or whatever) but maybe they should be able to access it now.

[meldrewreborn]

Originally Posted by geoffers

@meldrewreborn : according to @Beasel he's registered the meter with Bright and can see data from the meter, which means they're connecting via the DCC. So hopefully he'll be able to pull the historic CSV download data 🤞

So it looks like for some reason the meter was not being read by EOn 6 months ago (or whatever) but maybe they should be able to access it now.

It might mean the data is historic rather than current. But there are so many issue here and I don't think we've a good picture of the full circumstances. Arrears of £2,000 on a comparatively low consumption after just 6 months of a non smart meter? And why wasn't the low off peak recording picked up earlier? We only get one side of the story.