[OwenFab]

Since the beginning I cannot log in online. all is good user name and password, but after trying to log in I receive a blank screen and nothing is loading. I tried different browsers and computers and everywhere the same result. I downloaded the app and I receive an error "status code 400". People from EON, cannot help. they say that they open a ticket for technicians, but never received any information back. So every month I have to ring EON to submit my meter readings. Is there any solution to this problem?

[OwenFab]

Thank you everybody for suggestions and help. I tested all options, finally I sent a WhatsApp message, and in fact they had different account on the system. I am really surprised why they couldn't tell me this by phone. Anyway it is sorted now. And thanks again!

[geoffers]

@OwenFab - I wonder if the 400 code is a clue: this is an http "bad request" error, https://www.dreamhost.com/blog/400-bad-request-error/

It couldn't be something really simple like spaces or special characters in your username/password??

Or maybe there's some issue at your end ie network/router/WiFi which is causing the issue for both the app & browser login (most likely as no one else has this issue)

Maybe try turning off WiFi on your phone so you connect via 4G/5G

If that works it would confirm it's something in your network/router settings - are you using a VPN?

Maybe at the command prompt try clearing the DNS cache

ipconfig /flushdns

https://cyberchimps.com/blog/how-to-...ring-dns-cache

[WizzyWigg]

@OwenFab
Are you by chance using a VPN? Some can interfere with the request process and produce a 400 error. If you are using one then try switching it off temporarily and see if that solves the problem.

[geoffers]

@OwenFab - another random thought... you've managed to log in to this forum, so maybe our theory of network/VPN issues isn't valid.

Have you used a different email username/password to log in here which is working?

Why not try creating a new login to your account on the main EOn website using a different email username/password combination, and see if that fixes it

I'm sure there was a posting here where EOn wouldn't let someone login using an "unusual" email/domain, so it would be typical if they're doing some kind of validation in the name of security

[Andy65]

Hi @OwenFab

This sounds like an account issue especially if you've tried the app over 4/5G as has already been suggested and/or you're not using a VPN.

It may be worth trying the 'Forgot password' link and see if changing the password works but I doubt it.

If it is an account issue then you're just going to have to continually push Customer Services, it's likely that they can't see any problems as they're accessing your account in a different way. I would raise a complaint as they are not allowing you to manage your account (again the assumption is that your log in credentials are correct and that you aren't using a VPN).

[DebF_EONNext]

Hey @OwenFab 👋

It might be worth double checking with our energy specialists that your email address matches what we have on the system, if there is a misspelling on our side it won't be able to match with your account which could be causing issues. I would suggest popping a message over on WhatsApp 😊

[DebF_EONNext]

Originally Posted by OwenFab

Thank you everybody for suggestions and help. I tested all options, finally I sent a WhatsApp message, and in fact they had different account on the system. I am really surprised why they couldn't tell me this by phone. Anyway it is sorted now. And thanks again!

I'm so glad you managed to get it sorted out @OwenFab and also thanks for popping back in to update us 😊