[Fuisdale]

Originally Posted by Sc2470

We are having the same problem with my wife’s Enyaq. I manage to get the app to perform a test charge but after the five minutes it just show “test charge” at the top of the screen. I then have to shut the app down and re enter. At this point it just says connection error and won’t retry the connection. @Lee_EONNext , I think you have been emailing my wife to support through the process. If this is you, I mailed earlier today with a number of screenshots taken whilst trying to resolve.

glad you manage to get past the test charge I cannot get that far lol

Audi and Ohme nightmare here

[Fuisdale]

Originally Posted by Ph90

Yes, this has worked for me, and tried charging via a schedule and also through the “boost” feature. Fingers crossed you get yours sorted soon!

glad you got yours to work.

I followed your exact instructions for your Ohme and I can’t get past the step 4

[Sc2470]

Originally Posted by Ph90

Yes, this has worked for me, and tried charging via a schedule and also through the “boost” feature. Fingers crossed you get yours sorted soon!

Hi, thanks for this, I have followed this with our Enyaq and it has also worked.

[Lee_EONNext]

Hey @Sc2470 It's another Lee...believe me I wish this was something we could assist more with at this stage.

I'm doing some digging to see what kind of support I can offer here, however the advice I'm getting is for you guys to email the team who are working the testing as everything is being directed through them.

How are things with you now are they sorted or still the same issue?

Thanks

[Sc2470]

Originally Posted by Lee_EONNext

Hey @Sc2470 It's another Lee...believe me I wish this was something we could assist more with at this stage.

I'm doing some digging to see what kind of support I can offer here, however the advice I'm getting is for you guys to email the team who are working the testing as everything is being directed through them.

How are things with you now are they sorted or still the same issue?

Thanks

Hi Lee,

I think they are sorted, we’re leaving the car on overnight as that is when the schedule is set for, I can’t see any way of changing it. Think patience is needed with the app as it’s not too responsive in its refresh of info. Thanks for messaging though.

[Lee_EONNext]

@Sc2470

Good Evening, potentially yes, I've done my far share of beta testing and at first there are issues, however this is why it's being tested etc.

I will try and get some answers for the others though, please keep us updated on this thread @Sc2470

Thank you 😃

[Fuisdale]

@Sc2470 Nothing I can do can make my Audi set up work with me Ohme e pod

[Sc2470]

Originally Posted by Fuisdale

@Sc2470 Nothing I can do can make my Audi set up work with me Ohme e pod

Hi,
that’s a shame, I’m not sure what to suggest as I couldn’t get our Skoda to connect until I copied what Ph90 did. Hopefully the team will be able to come up with something.

[Sc2470]

Originally Posted by Lee_EONNext

@Sc2470

Good Evening, potentially yes, I've done my far share of beta testing and at first there are issues, however this is why it's being tested etc.

I will try and get some answers for the others though, please keep us updated on this thread @Sc2470

Thank you 😃

Hi Lee,

yes agree about beta and why it gets tested. We obviously see some benefits from being part of the program.

The charge the night before last to 80% worked perfectly, but last night we changed in app to 90% because of a higher mileage day but the car only charged to 80% again. Is this because the car is set to 80%?

[PhilTUK]

Remove any reference to the car in the OHME system ? I tried to charge my car at my firends house with an OHME and no matter what we did it wouldn't charge because her car was at 99%. So I reckon you need to deny OHME any knowledge of your vehicle.