[Wills170]

Morning,

So following further feedback from customer services, the issue is the SEG account being linked to my gas/electric account.

The plan from E.On now is to delink the SEG account from my dashboard, have that as a separate login with a separate email address, and then go through the setup process again with the EV and hopefully it will only link to the gas/electric account as that’s the only account in association with my normal login.

What a palaver. But hopefully close to being sorted.

[Wills170]

Evening,

After much back and forth, this evening has finally been the day my Tesla has correctly been connected back to the Next Connect App.

Following around a week of unsuccessful attempts of trying to connect the EV, and many emails back and forth, success!

And already see some improvements to the app, with an estimated cost of charge. Hopefully I can both provide good feedback and benefit from the tariff.

[Indyk_EONNext]

Hey @Wills170

So glad to hear your EV has connected back to the Next Connect App and thank you for providing us with an update and I hope it all goes well for you going forward 😊

[Fuisdale]

Originally Posted by Wills170

Evening,

After much back and forth, this evening has finally been the day my Tesla has correctly been connected back to the Next Connect App.

Following around a week of unsuccessful attempts of trying to connect the EV, and many emails back and forth, success!

And already see some improvements to the app, with an estimated cost of charge. Hopefully I can both provide good feedback and benefit from the tariff.

I thought the Smart Drive V2 was also all home usage when smart charging would be at 6.7p?

[geoffers]

Originally Posted by Fuisdale

I thought the Smart Drive V2 was also all home usage when smart charging would be at 6.7p?

Don't think so.

My understanding was midnight to 7am for whole home, but cheap timeslots in the day would be used to trigger EV charging with the rest of the home at normal rate.

There was some debate about this, as it would rely on some feedback as to how much the EV has taken vs total household usage for that period.

Maybe there's feedback from the EV itself, with possibly EVSE monitoring total household energy via the supply CT clamp (pure guesswork on my part here)

[rwh202]

Originally Posted by geoffers

Don't think so.

My understanding was midnight to 7am for whole home, but cheap timeslots in the day would be used to trigger EV charging with the rest of the home at normal rate.

There was some debate about this, as it would rely on some feedback as to how much the EV has taken vs total household usage for that period.

Maybe there's feedback from the EV itself, with possibly EVSE monitoring total household energy via the supply CT clamp (pure guesswork on my part here)

Yes, this still hasn't been clarified.
Technically, it might be possible as you suggest, but I don't believe E.ONnext have access to all that data, and even if they did, the Electricity Act 1989 is quite clear as to what they can use for billing - guesstimates from the car / OBC / EVSE / CT clamps don't fall in to it!

[POIuy354]

Originally Posted by Wills170

Morning,

So following further feedback from customer services, the issue is the SEG account being linked to my gas/electric account.

The plan from E.On now is to delink the SEG account from my dashboard, have that as a separate login with a separate email address, and then go through the setup process again with the EV and hopefully it will only link to the gas/electric account as that’s the only account in association with my normal login.

What a palaver. But hopefully close to being sorted.

I received my first bill for Next Drive Smart V2 a few days ago and was surprised that my scheduled charging that had occurred between 7am and midnight had been charged at full price.

I emailed Eon yesterday (before discovering this thread) and they responded today that, like @Wills170, my car was connected to my solar account rather than my import account and have provided instructions for correcting the situation. Time will tell.

Wonder whether Eon will proactively check whether any other users have the same problem and will correct it before the customer realises there is a problem.

[Wills170]

Oh no. It definitely appears this is an issue and requires a software fix on E.On’s systems.

I’m assuming that they may be quite a few customers who have a solar setup who own an EV vehicle, so could be more widespread than a couple of cases. If you don’t keep a stringent eye on your bill, there’s not really anyway of knowing if the EV is connected to the correct account to take advantage of the tariff.

The solution appears to be to delink the accounts, and provide separate login credentials for each unique account, that’s certainly worked for me and my latest bill looked correct.

I have questioned why I haven’t received any of the monthly £10 credits as of yet, and was told that you have to fulfil certain criteria on a monthly basis to qualify. Certainly in my instance, it’s not been in anyway my fault I’ve been unable to utilise the features, and infact I would suggest that the case has been valuable for the company as it threw up an issue maybe they hadn’t realised could even occur.

Maybe even as a gesture of good will it would be nice to know that I would still be qualifying for the payments for the last 6 weeks of back and forth communications and in the end coming up with a stop gap solution before maybe a system update.

Will you be able to reclaim any of the extra charges you have incurred? Charging at 25p/kwh vice 6.7p/kwh will have made a big difference. And again, I would suggest that is in no way your fault, but a fault of E.On.

[POIuy354]

Originally Posted by Wills170

Oh no. It definitely appears this is an issue and requires a software fix on E.On’s systems.

I’m assuming that they may be quite a few customers who have a solar setup who own an EV vehicle, so could be more widespread than a couple of cases. If you don’t keep a stringent eye on your bill, there’s not really anyway of knowing if the EV is connected to the correct account to take advantage of the tariff.

The solution appears to be to delink the accounts, and provide separate login credentials for each unique account, that’s certainly worked for me and my latest bill looked correct.

I have questioned why I haven’t received any of the monthly £10 credits as of yet, and was told that you have to fulfil certain criteria on a monthly basis to qualify. Certainly in my instance, it’s not been in anyway my fault I’ve been unable to utilise the features, and infact I would suggest that the case has been valuable for the company as it threw up an issue maybe they hadn’t realised could even occur.

Maybe even as a gesture of good will it would be nice to know that I would still be qualifying for the payments for the last 6 weeks of back and forth communications and in the end coming up with a stop gap solution before maybe a system update.

Will you be able to reclaim any of the extra charges you have incurred? Charging at 25p/kwh vice 6.7p/kwh will have made a big difference. And again, I would suggest that is in no way your fault, but a fault of E.On.

I've been told that E.On should be able to credit me for the usage originally billed at full rate. For the moment, I'm assuming that 'should' means 'will'!

I, too, have not yet received any of the £10 monthly incentives for signing up. My understanding is that the only requirement for the first one is to link the car to the app. This I did in mid-April. I will not be content if it is not forthcoming.

As you say, there are possibly quite a few customers in the same position. You realised because your normal peak usage is so low. I realised because I download all my meter data and cross-check with the bills. Most customers, I suspect, will not realise. As an aside, on their equivalent tariff Octopus include on their bills the usage and rate applied for each half-hour slot. If E.On did the same this would help all customers check and understand their bills.

[Wills170]

Ah I didn’t realise that Octopus did that with their billing system.

It’s one of the things I have suggested to the development team on the app, a charging history. A sub menu where you can see on what days you charged, what times were utilised, how much kWh was drawn and the estimated cost of charge.

I can cross reference with my zappi charger and battery app and the Tesla app to check, but within the Next Connect App would be far more convenient.