A mere 5 days and 10 emails after raising the billing problem regarding my Next Drive Smart V2 tariff I have now relinked the Next Connect app with my car and it is, hopefully, associated with my import rather than my export account.
A smart schedule is set up for tonight and it is displaying 6.7p/kWh and a total estimated cost of charge. I haven't seen either of these figures before in the Next Connect app. Maybe they are picked up from the account, in which case it gives confidence that it really is connected to the import account.
Now just got to wait for a smart schedule to include times outside the normal off-peak period and to see how the bill takes account of this.
I got frustrated with the, to my mind, excessive delay in EOn stopping the car charging when first plugged in that, I assume, takes place using full-price electricity. Accordingly I switched back from Next Drive Smart to Next Drive where I can just schedule charging on my charge point and everything seems to work.
As to how smart charges (outside the normal off-peak period) are billed I have no idea. I'm still waiting for a bill correction to show this.
I believe the Tesla API and EOn communicate with each other as to how much Kwh have been used and that’s how the billing is generated, as long as it’s been done through the Next Connect App.
Now on the latest version of the Next Smart Drive, at 6.2p/kwh.
Monthly statements show two separate defined lines of how much kWh have been used at the cheaper rate and at the usual rate.
Very happy with the service now, since all the original Issues have been rectified.
Chris
Tesla/ENY:1/15Kwh Battery Storage/5.5Kwh Solar Array
@geoffers - I signed up in June and inspired by this thread (thank you!) kept a very close eye on the first app-scheduled session during peak hours. I was definitely billed at peak rates when I should have been charged off-peak, so the issue raised here hasn’t been resolved.
I can’t see that there is anyway to measure accurately the kWh destined for the car (EON Next don’t have access to my charger data and the car telemetry doesn’t directly measure how many kWh it takes to reach a defined percentage charge). Rather than bill the whole home at the off-peak rate during app-scheduled sessions, it seems that EON Next have chosen to bill everything at peak rates; happy to be corrected by someone who has a different experience or to hear from EON Next on how they calculate bills, but lack of transparency in both the app and on bills might indicate that there really isn’t a robust billing mechanism in place yet.
I believe the Tesla API and EOn communicate with each other as to how much Kwh have been used and that’s how the billing is generated, as long as it’s been done through the Next Connect App.
Now on the latest version of the Next Smart Drive, at 6.2p/kwh.
Monthly statements show two separate defined lines of how much kWh have been used at the cheaper rate and at the usual rate.
Very happy with the service now, since all the original Issues have been rectified.
I'm intrigued as to what the monthly invoice is actually showing you. When I was on Next Smart Drive my invoice was showing consumption at the off-peak rate and consumption at the peak rate - this sounds like what you are describing. However, as far as I could work out the off-peak consumption matched my consumption between midnight and 7am whilst the peak consumption matched my consumption between 7am and midnight. In other words there was no apparent correction for scheduled charges that took place outside the normal off-peak time window. Is it somehow made clear on your invoice that scheduled charging outside the normal off-peak window is at the off-peak rate?
@Wills170 Thanks. I'd suggest you redact your meter number.
That layout matches the invoices I received. I suppose the question now is how confident you are that both the off-peak and the peak rate consumption figures are correct? With mine, I downloaded usage data from Bright and compared that with the EOn invoice. That is how I came to the conclusion that no correction was being made for scheduled charging outside the normal off-peak window.
Guess I just have to accept that they are billing me correctly for my usage. The figures now are so low in terms of usage and costs that I’ve not really taken much notice of it now.
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