Update: correct data is now being shown for the first day of my move to Next Drive, so that's good to see. Still 2 days behind though, even though I can see the 30 minute data within hours.
With my previous ToU supplier, the meter maintained both Rate 01 (day) and Rate 02 (night) readings. EON don't appear to do this, even though my L&G meter clearly allows it. Horrible menu structure with the meter so perhaps I'm missing something.
Morning @alankh I'm just plain fixed dual fuel and I've got the same message in the EoN Next app. I've seen it a few times over the year. Probably more due to the app programmers playing. 😉
The Bright app doesn't show any gaps.
If you get gaps they do eventually populate.
Last edited by WizzyWigg; 3 Weeks Ago at 08:38.
Reason: Extra information
New Next Drive user - daily data all correct for the first 4 days, after which I had the above message.
I download DCC 30 minute data via n3rgy.com and all data is present and correct, confirmed by comparing with the excellent Tesla App statistics.
This strongly suggest that are aren't gaps in the data!
Possible that the "gaps" coincide with the account moving to Next Drive from Next Flex.
Any thoughts?
Alan
@alankh - I've been on Next Drive for nearly 2 years and keep an eye on my usage, and currently have the same issue.
My bill was due on the 21st, and I'm sure they'd applied applied both gas and electricity to the "Transactions" section in the app when I looked earlier (prior to them producing the bill). But when I look now only the gas total is there with no debit for electricity showing, and I am yet to have the statement produced.
I've also got the "You might notice some gaps in your Energy Usage data, we're working to fix this...." message, but looking at the data downloaded from Bright/glowmarkt : all this month's data is there, so I think there's definately been some kind of hiccup in their recording/accounting system.
@alankh - looking at the data downloaded from Bright/glowmarkt : all this month's data is NOT there, ......
Think I've solved it 😀- my bill end period is the 20th of the month - when I pulled the data yesterday (21st) I hadn't noticed it was missing the readings for the 20th.
I've just pulled the data again from glowmarkt and rerun my calculation macros and the data is now complete, so hopefully EOn will be able to do the same 👍
<edit>They've now (lunchtime 22nd Mar) issued the bill ... but for gas only, so clearly haven't yet updated their readings for the 'leccy </edit>
Update: correct data is now being shown for the first day of my move to Next Drive, so that's good to see. Still 2 days behind though, even though I can see the 30 minute data within hours.
With my previous ToU supplier, the meter maintained both Rate 01 (day) and Rate 02 (night) readings. EON don't appear to do this, even though my L&G meter clearly allows it. Horrible menu structure with the meter so perhaps I'm missing something.
The data shown in the EOn app always seems to be a couple of days behind, but on Bright it is refreshed every night around midnight (and you can also pull-down in the Bright app to refresh the data, but this may or may not produce a later update/refresh)
I've been through attempting to get the dual meter tariffs refreshed with Eon, but drawn a blank ... so mine only displays the daytime rate.
mine's a Landis & Gyr E470 type 5424 which according to the manual should be able to be configured to show dual rates. However EON can't (or won't) do this, and I've also seen posts on the web saying that there are actually separate single or dual rate versions of the same meter, so it may not actually be possible with mine - who knows?
However, in Bright you can override the single rate it pulls from your meter and input your correct day & night tariff rates to get a realistic reading of cost of use (the EOn app is pretty good at showing this now too)
@alankh - mine's a Landis & Gyr E470 type 5424 which according to the manual should be able to be configured to show dual rates. However EON can't (or won't) do this
Mine is type 5533 and definitely can do this. Pretty sure that the 5424 can as well.
Hey @alankh Thanks for reaching out, I have spoken to @HannahD_EONNext today about this.
Don't worry, we're on it, there's just something in the set up on our end which we need to correct. I have raised this today so hopefully this will be updated very soon. I will keep an eye on a reply from the specific team and liaise with @HannahD_EONNext
Thanks
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