[woodward2]

Hi,

I've recently renewed my fixed price tariff -- now on Next Fixed 16m v1, Fixed term ends 26/06/2026.

However, shortly after the renewal I received an email telling me my fixed price tariff had ended and I had switched to the standard variable tariff.

My online account confirmed that I was indeed on the new fixed tariff, and when I contacted Customer Services, they confirmed this was the case and said that the email "was sent in error".

Several weeks later I have now received a second email stating that I am on a variable tariff, and suggesting I choose a fixed price one!

My concern is that I eventually will end up on a variable tariff, because the error obviously hasn't been corrected.

I have just emailed Customer Services, but wondered if anyone else seen anything similar?

Thanks.

[woodward2]

Hi @Indyk_EONNext,

Yes, they have confirmed that the fixed tariff is still in place and that the email was sent in error.


I will monitor the situation, because this isn't the first time I have received such an email.

Thanks.

[WizzyWigg]

Evening @woodward2 There was a similar - ish problem on the forum a few weeks ago. Take a look at this thread
https://community.eonnext.com/thread...ll=1#post58054

[woodward2]

Originally Posted by WizzyWigg

Evening @woodward2 There was a similar - ish problem on the forum a few weeks ago. Take a look at this thread
https://community.eonnext.com/thread...ll=1#post58054

Thanks for the reply. Does sound similar.

My concern is that it is now not a one-off mistake. It looks like there is something wrong in the system.

I'll wait and see what happens, and check my online account every week or so.

[Indyk_EONNext]

Hey @woodward2

I hope you're well?

Welcome to our Eon Next Community and thank you for joining us 😊

I was just checking in to see if you have heard back from our customer service team and had your tariff details confirmed? If not I can pop you a dm for a couple of account details and take a look. 💜

[WizzyWigg]

Originally Posted by woodward2

Hi @Indyk_EONNext,

Yes, they have confirmed that the fixed tariff is still in place and that the email was sent in error.


I will monitor the situation, because this isn't the first time I have received such an email.

Thanks.

Glad to see you had a confirmation email from CS. Keep it safe so you'll have an audit trail should you require it at anytime in the future. Have a good day.

[Indyk_EONNext]

Hi @woodward2

I am glad to hear you're on the correct fixed tariff and we are aware there has been an error in the communication being sent out which we are working on a fix.

But any issues please let us know! 😊

Have a lovely day! 💜