[meldrewreborn]

@JoeSoap

and things got really complicated when the Truss Energy Price Guarantee was operating and confusion reigned. Looking back it’s easy to see how sometimes pricing was incorrect at times. What is intriguing is how these matters are being uncovered, and why suppliers are doing this.
I can remember an auditor extolling the maxim of market research “ you don’t need to drink all the soup to know what it tastes like”, applying it to selective testing of systems. But the next step was that if you did find something wrong, then you’d dig even deeper there.

[meldrewreborn]

I wonder if those on prepayment would be similarly treated?

[JoeSoap]

Originally Posted by meldrewreborn

I wonder if those on prepayment would be similarly treated?

I can’t see why they wouldn’t be… but who knows?

[JoeSoap]

Originally Posted by meldrewreborn

@JoeSoap

and things got really complicated when the Truss Energy Price Guarantee was operating and confusion reigned. Looking back it’s easy to see how sometimes pricing was incorrect at times. What is intriguing is how these matters are being uncovered, and why suppliers are doing this.
I can remember an auditor extolling the maxim of market research “ you don’t need to drink all the soup to know what it tastes like”, applying it to selective testing of systems. But the next step was that if you did find something wrong, then you’d dig even deeper there.

I don’t know how these historical account errors (or perceived errors) are being uncovered. In my case I still believe there was no historical error and the ‘correction’ is wrong. With no explanation being given by Eon Next it’s left to the customer to try to work it out for themselves.