I've just moved to a new property with a smart electric meter and a traditional gas meter. I would like to upgrade the gas meter to smart too but don't seem to find that option on eonnext website. Can I not request a smart meter anymore?
Afternoon @efidan As you already have a smart electricity meter it's probably best speaking to Customer Services.
08085015200
9am - 5pm Monday to Thursday
9am - 4pm Friday.
As @WizzyWigg has written CS is your best bet. But because they like to fit both meters at the same time to ensure the comms and IHD function properly, they may not be that keen to supply a smart gas meter, as configuring it to work with the existing set up might be problematic.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
As @WizzyWigg has written CS is your best bet. But because they like to fit both meters at the same time to ensure the comms and IHD function properly, they may not be that keen to supply a smart gas meter, as configuring it to work with the existing set up might be problematic.
I don't see why there should be an issue - they won't need to swap both meters, as this situation is the same as when the battery dies in an existing smart gas meter: they can't replace the internal battery itself so just install a whole new gas meter and commission this onto the existing meter's Comms hub (Plenty of discussion on dead battery/gas meter replacement via Google)
I can see you have had some great advice!
So I can take a closer look into this I am going to pop you a DM and see if we can get this arranged for you 😁
The Warm Home Discount scheme for 2024/25 is now open! For more information check out this thread - Warm Home Discount 2024/25 ❄
Need to get in touch? You can find out how here 👉 Contact us 👈
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
