Hey @Woodlands I'm Deb one of the coordinators on the community - welcome, it's lovely to meet you!
The switch can happen at any point during the 24hrs on your date of switch it's not at a specific time, so you will be charged by octopus right up to your closing reading and we will charge you from that reading. Octopus will send us a reading through within 14 days that will tell us what reading we need to bill you from.
We also ask you to send us your reading as well just to confirm everything is correct and up to date. It can take a while for your online account to become active as we need to have the meter details all confirmed and up to date and ensure you are fully on supply so it can take a minute to catch up. You can however pop your opening reading over to our energy specialists who can note your account you can find our contact info in this thread - How to Contact E.ON Next
As the others have pointed out you will be on the Next Flex until your account is fully set up and we are fully receiving your data and are able to accurately bill you. Once you have been switched over to the Next Drive the team will email you to let you know 😀
The switch can happen at any point during the 24hrs on your date of switch it's not at a specific time, so you will be charged by octopus right up to your closing reading and we will charge you from that reading. Octopus will send us a reading through within 14 days that will tell us what reading we need to bill you from.
We also ask you to send us your reading as well just to confirm everything is correct and up to date. It can take a while for your online account to become active as we need to have the meter details all confirmed and up to date and ensure you are fully on supply so it can take a minute to catch up. You can however pop your opening reading over to our energy specialists who can note your account you can find our contact info in this thread - How to Contact E.ON Next
As the others have pointed out you will be on the Next Flex until your account is fully set up and we are fully receiving your data and are able to accurately bill you. Once you have been switched over to the Next Drive the team will email you to let you know 😀
"Green is the prime colour of the world and that from which it's loveliness arises"-Pedro Calderon De La Barca 🌳
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Wondering about heat pumps? Check out this thread 👉 Air source heat pumps in winter: Busting the myth!
