Hello,
Eon Next have suddenly dug up some supposed unpaid sum from years ago. Apart from the fact that it's not correct, it is illegal according to last week's Money Box on Radio 4. I am waiting in for a phone call, please call me now.
You cannot be charged for energy used more than 12 months ago if:
you have not had an accurate bill for it before, even though you asked for one
you have not been informed about any charges due via a statement of account before
your Direct Debit amount was previously set too low to cover any charges due
so contact them and say you are not liable and get the bill withdrawn.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Welcome to our Eon next community, I am Indy one of the Nexties here 😊
Just checking to see if you have managed to discuss this further with our customer service team? If not you can get in touch by giving them a call on 0808 501 5200 lines are open Monday to Friday 9am - 5pm.
Please let us know how you get on and if there is anything else you need 😊
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Hello, thank you. I have had a phone call this morning. As long as the unexpected direct debit is cancelled as promised, and my account is put straight again I am happy.
Will give it a couple of weeks to make sure that the next dd is correct.
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