A new member here, looking for help. We had Eon come to fit a Smart Gas meter recently for our flat and it was fitted with no problems. (At the moment it is not "Smart"). When one of the Eon men switched of the power at the isolation switch in the communal hall cupboard in order to fit a "hot shoe" (?) to the Electric meter, it cut the power to the neighbouring flat! And when we switched the isolation switch for the neighbours supply it cut off power to our flat. So the job could not be finished as it looked as if the meters did not match the supply addresses.
Experiments were carried out over a few days by a member of the management committee, turning off the power within our property at the consumer board, and observing the meter when appliances were switched on at the adjacent property. Result was "our" meter clocked up usage. The test was carried out in reverse, with the same results. So it appears we have been paying each others Electricity bills, (for at least 4 years in our case but presumably this would have been the situation for previous owners from when the properties were built approx 2005 ).
We have had no reason to switch off the power with the isolation switch, as when any electrical work was carried out the power was switched off within the flat at the consumer board. When the Smart meters were first fitted I would have thought the power would need to be cut at the isolation switch though?
As we and our neighbours are only at the relevant flat occasionally no anomalies stood out with our bills. Sorting out the matter of who paid/should have paid what won't be a problem with access to records online. But how do we go about getting the right meters connected to the right supply? The neighbour is not an Eon customer.
Any help as to who to contact at Eon would be appreciated. Thank you.
Jenny
Experiments were carried out over a few days by a member of the management committee, turning off the power within our property at the consumer board, and observing the meter when appliances were switched on at the adjacent property. Result was "our" meter clocked up usage. The test was carried out in reverse, with the same results. So it appears we have been paying each others Electricity bills, (for at least 4 years in our case but presumably this would have been the situation for previous owners from when the properties were built approx 2005 ).
We have had no reason to switch off the power with the isolation switch, as when any electrical work was carried out the power was switched off within the flat at the consumer board. When the Smart meters were first fitted I would have thought the power would need to be cut at the isolation switch though?
As we and our neighbours are only at the relevant flat occasionally no anomalies stood out with our bills. Sorting out the matter of who paid/should have paid what won't be a problem with access to records online. But how do we go about getting the right meters connected to the right supply? The neighbour is not an Eon customer.
Any help as to who to contact at Eon would be appreciated. Thank you.
Jenny
