[HelpWanted]

Hello all,

We took over a 'mixed use' property last year (land, residential, commercial.)

and there has been a lot of faffing with the current electricity provider since but things have settled recently.

We have a single E.ON meter that covers the whole property but our electricity is provided by a different supplier.

My husband sends the meter readings monthly as he didn't realise we had a smart meter.

However, despite being on a two rate tarrif the night rate on our E.ON smart meter has NEVER moved, yet we use electricity at night.

In addition, our readings are through the roof for the day rate! Much more than we could possibly be using.

Communication with our current provider has been frustrating but we are loathe to chamge until this issue has been resolved.

They have told us they have not been receiving readings from the meter and it has now been suggested the meter is faulty.

Again, we don't want to ask E.ON or anyone else to replace it until we can confirm what the problem is.

The property was previously owned by a man who was known to 'cobble things together', so we have invited National Grid to visit soon to confirm exactly how our electricity is connected and who/what are supplying!

In the meantime, we wondered if this membership might have any idea as to why we are only seeing the day reading move and or why our day rate might be so high.

We'd also be greatful to know if and how anyone has any experience of how to resolve this matter with our supplier and possibly claim back some money if we have been paying for all our electricity at the day rate.

Many thanks.

[meldrewreborn]

Welcome to the forum. We don’t have much dealings with “mixed use properties “ and so will be unfamiliar with the term applying. but if you are indeed on a two rate tariffs then you have immediate grounds for complaint.

the meter itself holds information for 13 months of consumption. You may be able to to access that using the bright app, as data from automatic readings may be available, as these are collected by a different process to smart readings for billing. The meter might be defective in not incrementing the night reading or it might have been programmed that way.

Your meter though is not accurately recording your night consumption and thus you have grounds to have it replaced, or reprogrammed, to get the night usage reported.

you can use the citizens advice meter checker to get more information as to whether the set up is working in smart mode. The data should be transmitted via the communication hub atop the meter. It would help others to interpret if you can tell us what the 5 lights on that hub are doing, colours and state- flashing /solid etc.

do you have an in home display? That would allow some identification of past consumption at night.

others will comment soon but you have enough here to be getting on with!

[Lee_EONNext]

@HelpWanted Hi & welcome

So, the first thing I would probably do is what we call a space reads test. If you or your Husband can read the meter of all reads and make a note of these for around 7 days, if possible reading the meter at the same time or as close too as possible.

This will give us an indication of how much is being used and hopefully we could spot something. The next thing would be to contact customer service and request an appointment for the meter to be checked.

The appointment is to check if there is a fault with the meter etc, there is a charge for this job, however this is refunded if the meter shows as faulty.

There could be a number of theories as to why the day read/bill is high, it's really difficult for us to say etc. This is where we usually step in and say pop me a DM and we will assist, I am in training for the rest of this week, however let me see if another Coordinator can step in and have a look to get to the bottom of this.

I will tag the Community Team Manager in @Anasa_EONNext so we don't miss your reply. I will get someone from the team to respond to this thread or pop you a DM asap!!

We will do our best to assist you 😀

[meldrewreborn]

@Lee_EONNext

did you twig that @HelpWanted is not an Eon next customer?