I have my electric with E.on and my Gas with Ovo. We recently had a powercut and now the smart meter for my gas isn't working. It says no commissioned.
I have called Ovo and they are saying I need to contact E.on and get them to commission the in home display. Ive never heard of this before and it never needed doing when it was installed.
Are they having me on or does this actually need to happen?
So there is an industry wide problem with HAN stability that is causing issues seen on IHDs. It's not normally a fault with the actual IHD itself. The comms hub time – the comms hub may stray/become unreliable so it stops issuing the time with the data it sends the IHD. That means the IHD doesn’t know where to put the data so it displays ‘Waiting for current data’. This is a network issue and we don't have a time frame for this.
The only update I have is that we are working with the DCC and we hope most issues can be resolved in a future firmware release.
I do realise this is really frustrating and I'm really sorry it isn't something I can fix.
As others have said if you let us know the meter you have, we can help you read it.
Thank you, Helena
Official Company Representative
I am an official company representative of E.ON.
@K666DAN - unfortunately there seems to be regular reports of power cuts causing IHDs to disconnect, and unfortunately you'll probably find that EOn's response is that it is the IHD at fault ☹️
Don't let them fob you off with this as it's clearly a problem at the meter/Comms hub end, which as you say needs to be re-comissioned.
The original commissioning of the meter included registering the IHD with the Comms hub so that only that ihd can connect. It is probably the ihd's guid which has been wiped from the Hub's memory in the outage
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
