Back at the beginning of June we received an email saying we needed to unplug our Alt-HAN device (supplied by you) due to a possible safety issue, and that someone would come round to collect it and we would get a replacement in 6 to 8 weeks time.
Someone popped round to collect it a couple of weeks later but we have heard nothing since, and it's now been 6 months rather than the 6 to 8 weeks the email said for a replacement.
Any chance we could get an update on what's going on here?
I hope you're well? I am Indy one of the community coordinators, I am sorry to hear we haven't been able to provide you with a new Alt Han device and we are currently experiencing a shortage of stock due to the high demand. But not to worry I have popped you a dm just to obtain a few details so I can reach out to our smart team and see what they can advise.
If there is anything else you need please let us know 😊
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I hope you're well? I am Indy one of the community coordinators, I am sorry to hear we haven't been able to provide you with a new Alt Han device and we are currently experiencing a shortage of stock due to the high demand. But not to worry I have popped you a dm just to obtain a few details so I can reach out to our smart team and see what they can advise.
If there is anything else you need please let us know 😊
Hi,
I've received no response at all since confirming account details via PM 4 weeks ago.
Is this something you can help with or do I need to be raising a formal complaint?
Alt-HAN is a busted flush and won't be rolled out en masse any time soon. The last figures I saw from the Alt-HAN company stated that they (or rather, Lands and Gyr) have only been able to make around 2000 of the devices since the original ones were recalled. Out of 700,000 installations that would benefit from them, that's a pretty lousy 0.3%. By the time they manage 5%, the current smart meters will be obsolete anyway and possibly replaced with something completely different, I'm willing to bet.
Last edited by retrotecchie; 1 Day Ago at 16:44.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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