Back at the beginning of June we received an email saying we needed to unplug our Alt-HAN device (supplied by you) due to a possible safety issue, and that someone would come round to collect it and we would get a replacement in 6 to 8 weeks time.
Someone popped round to collect it a couple of weeks later but we have heard nothing since, and it's now been 6 months rather than the 6 to 8 weeks the email said for a replacement.
Any chance we could get an update on what's going on here?
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