[BruceM]

@Randz I fully expect a meter change to be coming your way. They told me that the engineer would do a power down and power up to see if it reconnects. That never happened he had the new meter in his hand when he knocked on door. A re power was never on his agenda as such I lost any data for back dating my usage so I'm a few £ out of pocket due to that.

Seg payment for old meter took forever to agree, its still not been paid into my bank as they say this can take up to 3 weeks 🙄 and their app is sh1t

[Randz]

@BruceM

I’ve been downloading the half hourly data every couple of days so I’ve got that as backup.

The thing is the meter is sending data to the DCC as I can see the usage on third party apps.

It’s Eon that are unable to do what’s required, they’ve blamed the DCC, no idea what’s going on, I did read about someone whose meter was stuck with an Octopus tariff and they couldn’t switch it.

I’ve had no detailed technical answer given.

The Eon app is obviously garbage versus octopus, the mini was a game changer.

[geoffers]

Originally Posted by Randz

@BruceM

I’ve been downloading the half hourly data every couple of days so I’ve got that as backup.

The thing is the meter is sending data to the DCC as I can see the usage on third party apps.

It’s Eon that are unable to do what’s required, they’ve blamed the DCC, no idea what’s going on, I did read about someone whose meter was stuck with an Octopus tariff and they couldn’t switch it.

I’ve had no detailed technical answer given.

The Eon app is obviously garbage versus octopus, the mini was a game changer.

This seems to be a common problem: customers can see their meter readings via the DCC and can't understand why their new supplier (EOn) can't process them.

For some reason the meter must still be registered with their old supplier (Octopus for instance) - therefore there is no way that the new supplier will be able to read and bill usage from the meter.

So it would clearly appear to be some problem with the DCC who haven't registered the switch from the old to the new supplier

The meter is (presumably) still registered to the old supplier ... as far as they're concerned it no longer "belongs" to them, but unfortunately the new supplier can't get access to it - Catch22

If this is the case EOn will be getting all the blame for not processing the meter readings, when clearly it is the switch process which is at fault

[BruceM]

So rather than solve this issue of the switch failing they declare the meter faulty when it clearly isn't as most who go through this issue can see readings its just Eon cant so they fit a new one.

Seems an expensive and wasteful way to do it, from a business and environmental pov.

[Randz]

The issue for me is that they’ve stated when switching suppliers the connection can drop so they’re telling me the meter isn’t sending any data when it clearly is.

You’d think with an 11 month old pair of meters there would be no issue with a switch, what was the point of Smets2 if not to make changing suppliers easy.

It’s four weeks now and I have no idea when I’ll get on Next Drive and what if any issues will come about with my gas supply from Octopus which is on the Tracker tariff.

[geoffers]

Originally Posted by Randz

The issue for me is ... they’re telling me the meter isn’t sending any data when it clearly is.

As I said earlier, it looks like you're in an unfortunate Catch-22 situation where the meters are working correctly, but EOn can't see them as they still "belong" to Octopus (you said the meter/IHD still shows them as being the supplier)

I guess Octopus would therefore still have full read access to the meter as they still "own" them - so somewhere in the switch process the change of ownership of the meter hasn't been processed correctly.

Without knowing how the change of supplier is actually handled, is there a way out of this? Have you maybe tried contacting Octopus again to see if they can help by releasing the ownership to EOn?

[Randz]

@geoffers

I contacted Octopus when I switched to ask when I’d get the final bill and was everything sorted for the switch, they said yes.

I have contacted them again but you’d think this would be an automated process between Eon and Octopus.

[Tonester1985]

@fireplex

Hi All

Hoping some clued up energy people can help! I've had an EV for a few years and Vestel charger at home. I tend to charge on the road as I can get a VAT receipt and back charge my firm (it's a company EV). But I am now looking at this Next Drive Fixed V5 tariff but I have a few questions;

1. does the 6.7p per kW apply to ALL electricity or just the EV charger?
2. has anyone got any advice on how I can download the data from the EON Drive app? I've always got sketchy data and never able to see costs - I suspect it's not done properly I don't know.
3. Will the EV stats be available in the EON Next App and easily seperated?
4. I regularly have to knock my charger off at the fuse board if i've not used it for a week or 2 and then restart it - does anyone else have this issue and if so is there a fix?

For Info - VESTEL EVC04, Plug and Charge is disabled, and it says unavailable all the time.

Thanks in advance

[fireplex]

I don't have an EV.

The 6.7p/kW applies to all electricity as that's what your smart meter measures.

[geoffers]

@Tonester1985 - I can answer a couple of your questions (but not the charger ones as I charge from a 13amp socket)

1. does the 6.7p per kW apply to ALL electricity or just the EV charger? Yes - the meter records ½ hourly usage, so between midnight and 7am all electricity is at the cheaper rate

2. has anyone got any advice on how I can download the data from the EON Drive app? I've always got sketchy data and never able to see costs - I suspect it's not done properly I don't know. If you download the Bright app instead you can view your detailed usage, then their website at glowmarkt.com has the facility to download your kWh usage (½ hr; daily; monthly as required) directly from the meter in CSV format to process in Excel etc
have a look at this post to see what the glowmarkt download looks like https://community.eonnext.com/thread...ll=1#post56453

3. Will the EV stats be available in the EON Next App and easily seperated? Not really since the meter only records total kWh usage, however between midnight and 7am the household load will be minimal, so the bulk of your usage will presumably be just your EV