Haven't looked on the meter but the IHD still states Octopus as supplier for electricity, looking on the citizens advise bureau website it states Eon as electricity supplier.
My meter is an EDMI ES-12B I'll have a look to see if it's possible to check supplier but I'm assuming the IHD gets the info from the meter?
The DCC make rather a lot of claims, most of which don't stand up under scrutiny 🤣🤣🤣
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Eon have told me the issue is with them not being able to communicate with the meter as it's fallen off the network, which is surprising as I can see unbroken half hourly data which has come from the DCC.
They said they raised it on the 13th of December with the DCC and have enlisted a third party to stabilise the connection?, they've also told me they couldn't move me over until my cooling off period of 14 days were over.
I get the impression that the CS people are just quoting generic responses, what the actual issue who knows.
Haven't looked on the meter but the IHD still states Octopus as supplier for electricity, looking on the citizens advise bureau website it states Eon as electricity supplier.
My meter is an EDMI ES-12B I'll have a look to see if it's possible to check supplier but I'm assuming the IHD gets the info from the meter?
Yes - the IHD is just a repeater for the info held on the meter, so it certainly does look like your meter isn't yet registered to EOn (though how the CAB picks them up as supplier I can't guess) ☹️
Somethings not quite right with whatever is going on with the switch, the information is confusing from Eon, if it was a case of the DCC being slack or Octopus not doing their bit I'd have hoped they communicate it accordingly.
All I've had is a load of waffle as far as I'm concerned, I've asked Octopus if they've done what's required to facilitate the move and they say they have.
Just a case of waiting to see what happens, if I decide to move from eon I'll be out of pocket.
Somethings not quite right with whatever is going on with the switch, the information is confusing from Eon, if it was a case of the DCC being slack or Octopus not doing their bit I'd have hoped they communicate it accordingly.
All I've had is a load of waffle as far as I'm concerned, I've asked Octopus if they've done what's required to facilitate the move and they say they have.
Just a case of waiting to see what happens, if I decide to move from eon I'll be out of pocket.
I had a load of problems transferring from Octopus as well! I was on an Octopus EV tariff and this caused problems transferring - EON changed meter to a single tariff and eventually transferred me within the 14 day cooling off. Next problem was getting a refund of over payments from Octopus as EON and them couldn't agree the final readings! Luckily I had taken a photo of my meter (only so I could read it without it changing) and Octopus eventually took this as sufficient to refund my payments!
Good luck getting things sorted.
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