[Randz]

@geoffers

Haven't looked on the meter but the IHD still states Octopus as supplier for electricity, looking on the citizens advise bureau website it states Eon as electricity supplier.

My meter is an EDMI ES-12B I'll have a look to see if it's possible to check supplier but I'm assuming the IHD gets the info from the meter?

[retrotecchie]

@geoffers

The DCC make rather a lot of claims, most of which don't stand up under scrutiny 🤣🤣🤣

[Randz]

@geoffers

Eon have told me the issue is with them not being able to communicate with the meter as it's fallen off the network, which is surprising as I can see unbroken half hourly data which has come from the DCC.

They said they raised it on the 13th of December with the DCC and have enlisted a third party to stabilise the connection?, they've also told me they couldn't move me over until my cooling off period of 14 days were over.

I get the impression that the CS people are just quoting generic responses, what the actual issue who knows.

[geoffers]

Originally Posted by Randz

@geoffers

Haven't looked on the meter but the IHD still states Octopus as supplier for electricity, looking on the citizens advise bureau website it states Eon as electricity supplier.

My meter is an EDMI ES-12B I'll have a look to see if it's possible to check supplier but I'm assuming the IHD gets the info from the meter?

Yes - the IHD is just a repeater for the info held on the meter, so it certainly does look like your meter isn't yet registered to EOn (though how the CAB picks them up as supplier I can't guess) ☹️

[Randz]

@geoffers

Somethings not quite right with whatever is going on with the switch, the information is confusing from Eon, if it was a case of the DCC being slack or Octopus not doing their bit I'd have hoped they communicate it accordingly.

All I've had is a load of waffle as far as I'm concerned, I've asked Octopus if they've done what's required to facilitate the move and they say they have.

Just a case of waiting to see what happens, if I decide to move from eon I'll be out of pocket.

[Yuki]

Originally Posted by Randz

@geoffers

Somethings not quite right with whatever is going on with the switch, the information is confusing from Eon, if it was a case of the DCC being slack or Octopus not doing their bit I'd have hoped they communicate it accordingly.

All I've had is a load of waffle as far as I'm concerned, I've asked Octopus if they've done what's required to facilitate the move and they say they have.

Just a case of waiting to see what happens, if I decide to move from eon I'll be out of pocket.

I had a load of problems transferring from Octopus as well! I was on an Octopus EV tariff and this caused problems transferring - EON changed meter to a single tariff and eventually transferred me within the 14 day cooling off. Next problem was getting a refund of over payments from Octopus as EON and them couldn't agree the final readings! Luckily I had taken a photo of my meter (only so I could read it without it changing) and Octopus eventually took this as sufficient to refund my payments!
Good luck getting things sorted.

[Randz]

@Yuki

Unfortunately I dont think they’ve even got access to the meter yet, not been a great journey back to Eon so far.

[Randz]

4 week anniversary and still no switch to Drive and nothing even resembling a meaningful response from Eon as to when anything will happen.

The DCC is being blamed, I’ve asked is there any kind of time limit on a resolution based on the fact they contacted them on the 13th of December.

summary of events so far - absolute garbage.

[BruceM]

@Randz have you opened a complaint? https://www.eonenergy.com/contact/complaints.html

Not they are any better at dealing with them. I'm now six weeks into my complaint and its still not resolved. They have gone past the 1st step in their procedure so they've not even followed that

The default answer was wait wait and wait some more, during this time I have been misled about backdating usage wrong referral code applied, not informed my gas meter would no longer connect to smart meter. I am on next drive now but still no one can give me a factual response as to when cheap rate is account says 0000-0700 yet IHD says 0030-0730

I do feel the there is a lack on knowledge at times as they just read off a script


My experience with their CS mirrors yours not great. Would I recommend EON to anyone probably not, maybe my expectations were too high having come from Ollie Octo

[Randz]

@BruceM

I raised the complaint about a week after I initially switched, simply because I couldn't understand why they couldn't connect to my meter when I was on Agile/IOG and Gas Tracker with Octopus, plus the meters are only 11 months old.

Now I'm only moving my electricity over as I'm happy on Tracker for the gas, not sure if this makes any difference, I suspect not because I know of people who have done the same c

I should have gone with senses as I couldn't even join Eon online, I had to get their CS to recreate my account, I was previously an Eon customer a couple of years ago.

I'm stuck in limbo now, expectation is that it'll eventually be sorted, they haven't connected to the meter if they suggest a meter change I'll do my nut.