[BruceM]

Well my switch experience has been very poor. signed up for next drive V4 (now closed) been on standard tariff since 14th assured they will be able to back date data.

From date of switch no data could be found by EON yet every 3rd party app I tried was able to show details.

So today a man came to see what the issue was and a new meter has been installed. Great, problem solved ....alas no! more problems have appeared now my gas meter wont send data to octopus..

What happens now to data in old meter as I was assure that it can be back dated as I was charging batteries 0000-0700 and what about export SEG?

Been many other issues along the way, but honestly just fed up up of this whole switch saga.

Would I recommend anyone to move to EON....probably not

Still considering a complaint to ombudsman over the way this switch has been handled and the handling of my complaint.

[meldrewreborn]

@BruceM

Sorry to hear of your problems. We're other customer in the main, so we can't necessarily answer your detailed points.

I'd make sure you have downloaded in .csv file your consumption data, in case it disappears.

Eon Next meter reads are specific requests to your meter, they do not use the regular data upload that you are seeing via apps. If the requested data is not received then they can't bill properly.

Others can comment on SEG data - I've no knowledge of that.

[BruceM]

Yeah.....I'm just venting about how much of a shitshow this switch has been, honestly I have leavers regret now. So far I've saved the square root of zero £ and spent way too many hours sorting this out and todays disconnection of gas smart meter abilities to send data is just farcical and I've just been told i'm only signed up to standard tariff had no info on switch to next drive v4 ARRRGGH🤬

[Indyk_EONNext]

Hey @BruceM

I am Indy one of the community coordinators, firstly I am sorry to hear of the issues you have been experiencing and I would really like to get this sorted for you. I may pop you a dm just to get a few details from you.

As @meldrewreborn has advised the EV team will do their best to obtain the data and back date your tariff date as far back as possible. As you have had a new meter installed, your export account will also be updated and if you have the export reading from the old meter then this can be added.

If there is anything else you need please feel free to get in touch. 💜

[Tradingbubble]

@BruceMw. Sounds about right. I was 4 weeks moving to Drive with queries and complaints after the first two weeks to try to shift the process. Customer Service seem to say anything to try to appease, whether it is the truth/fact or not. I too was told account would be backdated but Eon, seem to be the only one unable to access it’s customers usage data, whilst FREE third party apps seem to be able to produce half hourly data without issue. A very negative experience. My last bill was 30 days ago and the app is only showing data for 02/12-08/12 inclusive. It’s funny how some usage data appears right near the billing period, although no idea how Eon are going to produce my bill if they cannot get the usage data that every other provider has. Good luck is all I can say.

[meldrewreborn]

@BruceM

if there’s a new meter there’s possibly a new comms hub too so it’s essentially a new set up which is perhaps, only perhaps, why your gas has gone down, although being with Octopus for that fuel might not have helped. I’ crossing everything in the hope that it’s a temporary glitch.